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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Bright Analytics offers a versatile analytics platform featuring integrated solutions for data acquisition, preparation, analysis, and sharing. We collaborate closely with our clients to develop an analytics stack that is both customizable and scalable. Whether you're seeking a comprehensive end-to-end solution or tools to streamline and manage your data, our expertise can assist you. Recognizing the significance of effective support, we ensure that Bright Analytics unifies all necessary data sources within a single, cohesive platform. We appreciate that every business has its own unique requirements, which is why we avoid enforcing rigid templates; our platform can seamlessly connect to an unlimited variety of data sources, allowing you to incorporate them into your reports or combine them in custom calculated metrics. Furthermore, Bright Analytics meticulously organizes and prepares all your data sources to generate a comprehensive data set tailored specifically to address your business objectives while enhancing decision-making processes.

Description

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Analytics
X (Twitter)
Bing Custom Search
BrightEdge
CallFinder
Celtra
Facebook Ads
Google Ads
Google Calendar
Google Drive
Instagram
Ivanti Neurons
LinkedIn
Salesforce
Salesforce Agentforce Service
TUNE
Timeneye
Verizon Small Business Essentials
Webtrends
Zendesk

Integrations

Google Analytics
X (Twitter)
Bing Custom Search
BrightEdge
CallFinder
Celtra
Facebook Ads
Google Ads
Google Calendar
Google Drive
Instagram
Ivanti Neurons
LinkedIn
Salesforce
Salesforce Agentforce Service
TUNE
Timeneye
Verizon Small Business Essentials
Webtrends
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bright Analytics

Founded

2014

Country

United Kingdom

Website

brightanalytics.com

Vendor Details

Company Name

Bright Pattern

Founded

2010

Country

United States

Website

www.brightpattern.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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