Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Bright Analytics offers a versatile analytics platform featuring integrated solutions for data acquisition, preparation, analysis, and sharing. We collaborate closely with our clients to develop an analytics stack that is both customizable and scalable. Whether you're seeking a comprehensive end-to-end solution or tools to streamline and manage your data, our expertise can assist you. Recognizing the significance of effective support, we ensure that Bright Analytics unifies all necessary data sources within a single, cohesive platform. We appreciate that every business has its own unique requirements, which is why we avoid enforcing rigid templates; our platform can seamlessly connect to an unlimited variety of data sources, allowing you to incorporate them into your reports or combine them in custom calculated metrics. Furthermore, Bright Analytics meticulously organizes and prepares all your data sources to generate a comprehensive data set tailored specifically to address your business objectives while enhancing decision-making processes.
Description
Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.
API Access
Has API
API Access
Has API
Integrations
Google Analytics
X (Twitter)
Bing Custom Search
BrightEdge
CallFinder
Celtra
Facebook Ads
Google Ads
Google Calendar
Google Drive
Integrations
Google Analytics
X (Twitter)
Bing Custom Search
BrightEdge
CallFinder
Celtra
Facebook Ads
Google Ads
Google Calendar
Google Drive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bright Analytics
Founded
2014
Country
United Kingdom
Website
brightanalytics.com
Vendor Details
Company Name
Bright Pattern
Founded
2010
Country
United States
Website
www.brightpattern.com
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management