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Description

Enhance your customer service experience through our live chat solutions designed for multiple agents. Seamlessly build and connect our chat functionalities with your CRM and social media tools by utilizing our APIs. Choose the model that aligns with your requirements, whether it's entirely automated bots, fully live chat, or a combination of both to achieve optimal results. Our proprietary AI engine leverages Natural Language Processing (NLP) to gain deeper insights into user intentions within typical business scenarios. This engine is versatile and operates with both text and voice messaging, and it can be augmented by external AI tools as needed. Our advanced AI incorporates cognitive models, machine learning, and NLP to deliver superior performance. The platform is designed to be robust, featuring extensive customization options for your bot behaviors. Through the Botmaker API, you can integrate your preferred platforms for various functionalities, including CRM, live chat, reporting, specific AI tasks, pipeline management, and more. We are committed to assisting you in developing and integrating tailored solutions for your unique projects, ensuring that your business meets the ever-evolving demands of customer engagement. Our comprehensive approach guarantees that you can effectively manage customer interactions across multiple channels.

Description

Graphlogic Conversational AI Platform consists of: Robotic Process Automation for Enterprises (RPA), Conversational AI, and Natural Language Understanding technology to create advanced chatbots and voicebots. It also includes Automatic Speech Recognition (ASR), Text-to-Speech solutions (TTS), and Retrieval Augmented Generation pipelines (RAGs) with Large Language Models. Key components: Conversational AI Platform - Natural Language understanding - Retrieval and augmented generation pipeline or RAG pipeline - Speech to Text Engine - Text-to-Speech Engine - Channels connectivity API Builder Visual Flow Builder Pro-active outreach conversations Conversational Analytics - Deploy anywhere (SaaS, Private Cloud, On-Premises). - Single-tenancy / multi-tenancy - Multiple language AI

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
Salesforce Yes 
Telegram Yes 
WhatsApp Yes 
Zendesk Yes 
AWS AI Services No 
Alexa Yes 
Avaya Aura No 
Facebook Messenger Yes 
Freshdesk No 
GENESYS No 
Google Assistant Yes 
Google Workspace Yes 
Mercado Libre Yes 
Slack Yes 
Viber No 
WeChat No 
X (Twitter) Yes 
Zoho Connect Yes 

Integrations

Facebook Yes 
Instagram Yes 
Salesforce Yes 
Telegram Yes 
WhatsApp Yes 
Zendesk Yes 
AWS AI Services Yes 
Alexa No 
Avaya Aura Yes 
Facebook Messenger No 
Freshdesk Yes 
GENESYS Yes 
Google Assistant No 
Google Workspace No 
Mercado Libre No 
Slack No 
Viber Yes 
WeChat Yes 
X (Twitter) No 
Zoho Connect No 

Pricing Details

$149 per month
Free Trial No 
Free Version No 

Pricing Details

$75/1250 MAU/month
Cloud version pricing is per MAU or per 1 Min
On-Premises version is
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Botmaker

Founded

2016

Country

Argentina

Website

botmaker.com/en/services/

Vendor Details

Company Name

Graphlogic

Founded

2023

Country

Serbia

Website

graphlogic.ai/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Natural Language Processing

Co-Reference Resolution Yes 
In-Database Text Analytics No 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations Yes 
Parsing Yes 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization Yes 
Tokenization Yes 

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