Average Ratings 22 Ratings

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ease
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design
support

Average Ratings 0 Ratings

Total
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support

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Description

BotPenguin is a generative AI-driven agent builder, empowering businesses of all sizes to automate customer interactions effortlessly across 10+ platforms—including WhatsApp, Instagram, websites, Telegram, Facebook, and more to elevate customer experience, automate tasks, and increase business growth. With key features like multilingual AI-powered chats, a unified inbox with live chat support, broadcast, appointment booking, and over 80+ integrations, BotPenguin enables users to build intelligent decision-making agents requiring no technical expertise. Today, it serves a global network of 50,000+ customers across 193 countries, supported by over 140 partners, delivering measurable improvements in engagement, efficiency, and customer satisfaction. BotPenguin pledges to donate a portion of every sale made to organizations dedicated to providing essential care and resources for animals in need.

Description

EveryChan serves as a comprehensive cloud-based contact center and customer support solution that consolidates web chat, email, voice, and social messaging into a unified agent inbox. It facilitates communication through various channels, including WhatsApp, Facebook Messenger, Telegram, and LINE, while managing voice calls within the same interface and offering automatic two-way translation to enhance dialogue between agents and customers in their chosen languages. Teams can efficiently route conversations, oversee multiple brands, and leverage tools such as chatbots, voicebots, an AI receptionist, agent support, suggested responses, and conversation summaries. This platform is particularly tailored for Business Process Outsourcers (BPOs) and multilingual customer experience teams that navigate customer interactions across diverse channels and brands. Additionally, the inclusion of white-label options and seamless integrations with business applications like HubSpot, Google Workspace, Slack, and GitHub allows for tailored workflows. Pricing structures and usage limitations differ across various plans, and certain AI features and voice functionalities may lead to additional usage-based fees. Overall, EveryChan is designed to enhance customer support efficiency and facilitate smoother communication across multiple platforms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

HubSpot CRM Yes 
Telegram Yes 
WhatsApp Yes 
ChatGPT Yes 
Facebook Yes 
Facebook Messenger No 
GitHub No 
Google Workspace No 
HubSpot Customer Platform Yes 
Instagram Yes 
LINE No 
Microsoft Teams Yes 
Pabbly Connect Yes 
Shopify Yes 
Slack No 

Integrations

HubSpot CRM Yes 
Telegram Yes 
WhatsApp Yes 
ChatGPT No 
Facebook No 
Facebook Messenger Yes 
GitHub Yes 
Google Workspace Yes 
HubSpot Customer Platform No 
Instagram No 
LINE Yes 
Microsoft Teams No 
Pabbly Connect No 
Shopify No 
Slack Yes 

Pricing Details

$0
Messages: 1000

Conversations: 100

Chatbots: 5

Agents: 5
Free Trial Yes 
Free Version Yes 

Pricing Details

$29/agent/month
The Growth plan starts at $29 per agent/month with annual billing. A 14-day free trial is available. AI and voice usage may incur additional charges.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BotPenguin

Founded

2016

Country

United States

Website

botpenguin.com

Vendor Details

Company Name

EveryChan

Country

United States

Website

everychan.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Lead Generation

Contact Discovery No 
Contact Import/Export Yes 
Lead Capture Yes 
Lead Database Integration Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management No 
Prospecting Tools Yes 
Visitor Identification Yes 

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Product Features

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

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