Average Ratings 22 Ratings
Average Ratings 0 Ratings
Description
BotPenguin is a generative AI-driven agent builder, empowering businesses of all sizes to automate customer interactions effortlessly across 10+ platforms—including WhatsApp, Instagram, websites, Telegram, Facebook, and more to elevate customer experience, automate tasks, and increase business growth.
With key features like multilingual AI-powered chats, a unified inbox with live chat support, broadcast, appointment booking, and over 80+ integrations, BotPenguin enables users to build intelligent decision-making agents requiring no technical expertise.
Today, it serves a global network of 50,000+ customers across 193 countries, supported by over 140 partners, delivering measurable improvements in engagement, efficiency, and customer satisfaction.
BotPenguin pledges to donate a portion of every sale made to organizations dedicated to providing essential care and resources for animals in need.
Description
EveryChan serves as a comprehensive cloud-based contact center and customer support solution that consolidates web chat, email, voice, and social messaging into a unified agent inbox. It facilitates communication through various channels, including WhatsApp, Facebook Messenger, Telegram, and LINE, while managing voice calls within the same interface and offering automatic two-way translation to enhance dialogue between agents and customers in their chosen languages. Teams can efficiently route conversations, oversee multiple brands, and leverage tools such as chatbots, voicebots, an AI receptionist, agent support, suggested responses, and conversation summaries. This platform is particularly tailored for Business Process Outsourcers (BPOs) and multilingual customer experience teams that navigate customer interactions across diverse channels and brands. Additionally, the inclusion of white-label options and seamless integrations with business applications like HubSpot, Google Workspace, Slack, and GitHub allows for tailored workflows. Pricing structures and usage limitations differ across various plans, and certain AI features and voice functionalities may lead to additional usage-based fees. Overall, EveryChan is designed to enhance customer support efficiency and facilitate smoother communication across multiple platforms.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
HubSpot CRM
Yes
Telegram
Yes
WhatsApp
Yes
ChatGPT
Yes
Facebook
Yes
Facebook Messenger
No
GitHub
No
Google Workspace
No
HubSpot Customer Platform
Yes
Instagram
Yes
Integrations
HubSpot CRM
Yes
Telegram
Yes
WhatsApp
Yes
ChatGPT
No
Facebook
No
Facebook Messenger
Yes
GitHub
Yes
Google Workspace
Yes
HubSpot Customer Platform
No
Instagram
No
Pricing Details
$0
Messages: 1000
Conversations: 100
Chatbots: 5
Agents: 5
Conversations: 100
Chatbots: 5
Agents: 5
Free Trial
Yes
Free Version
Yes
Pricing Details
$29/agent/month
The Growth plan starts at $29 per agent/month with annual billing. A 14-day free trial is available. AI and voice usage may incur additional charges.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BotPenguin
Founded
2016
Country
United States
Website
botpenguin.com
Vendor Details
Company Name
EveryChan
Country
United States
Website
everychan.com
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
No
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
No
Lead Generation
Contact Discovery
No
Contact Import/Export
Yes
Lead Capture
Yes
Lead Database Integration
Yes
Lead Nurturing
Yes
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
No
Prospecting Tools
Yes
Visitor Identification
Yes
Live Chat
Canned Responses
No
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No