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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

This specialized AI, crafted with precision, is focused exclusively on enhancing lead generation and acquiring new customers at the top of the sales funnel. It adeptly comprehends vocal responses to a myriad of intents and countless phrases through advanced deep learning techniques. Featuring an indistinguishable human-like voice, it offers various persona options tailored to each campaign's needs. The system's capability to assign distinct voices for different campaigns elevates its effectiveness. Drawing on over a decade's worth of insights from call center operations, this AI continues to evolve and improve. Its design allows seamless transfer of campaigns and pitches across multiple partners, ensuring continuity in messaging. With the flexibility to adjust outreach hours and manage AI capacity dynamically, one can envision deploying over a hundred AI representatives instantly as required. The technology showcases the best voicemail and silence detection features in the industry. Additionally, it provides real-time recognition of call dispositions, along with predictive analysis for post-call outcomes, ensuring proactive engagement. Moreover, it can instantly log and recognize any requests to refrain from further contact, enhancing compliance and respect for customer preferences. This innovative approach is revolutionizing how businesses connect with their audiences.

Description

Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Clarity Connect No 
Freshsales No 
Genesys Cloud CX No 
HireVue Video Interviewing No 
SpotIQ No 
Tableau No 
Twilio No 
Vonage Communications APIs (Nexmo) No 
Voxbone No 

Integrations

Amazon Connect Yes 
Clarity Connect Yes 
Freshsales Yes 
Genesys Cloud CX Yes 
HireVue Video Interviewing Yes 
SpotIQ Yes 
Tableau Yes 
Twilio Yes 
Vonage Communications APIs (Nexmo) Yes 
Voxbone Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Boom AI

Founded

2007

Country

United States

Website

boom.ai/product/

Vendor Details

Company Name

VoiceBase

Founded

2010

Country

United States

Website

www.voicebase.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Lead Generation

Contact Discovery No 
Contact Import/Export No 
Lead Capture No 
Lead Database Integration No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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