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Average Ratings 0 Ratings
Description
Boast streamlines the process of gathering customer feedback, video testimonials, and online reviews through a simple three-step method. Begin by either choosing from a selection of pre-designed form templates or crafting your own unique form. Tailor the questions and branding of your form to align with your specific requirements. Following that, enroll your customers in automated sequences to solicit their feedback or reviews consistently. Boast will dispatch a series of email or SMS reminders to help enhance your response rates effectively. Additionally, embeddable widgets allow you to optimize the customer feedback you collect. You can customize which responses to showcase and their visual presentation. Finally, insert a code snippet on your website to determine the placement of these widgets, ensuring they are prominently displayed for visitors. This approach not only improves engagement but also enhances the overall user experience on your site.
Description
RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.
API Access
Has API
API Access
Has API
Integrations
Amazon S3
Google Cloud Platform
Intercom
ServiceNow
Zapier
Zendesk
Integrations
Amazon S3
Google Cloud Platform
Intercom
ServiceNow
Zapier
Zendesk
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$65 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Boast
Founded
2013
Country
United States
Website
boast.io
Vendor Details
Company Name
RecRam
Founded
2022
Country
Turkey
Website
recram.com
Product Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback