Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Blutui serves as a comprehensive web development platform tailored for agencies, aiming to enhance creativity, boost productivity, and optimize project management for website creation. Gain full control over your client sites, seamlessly invite skilled professionals to your agency team with precise permissions, and maintain oversight on aspects ranging from client access to billing details. Effortlessly create both straightforward and intricate data-driven websites. With Blutui Collections, you can eliminate the necessity for costly database and infrastructure support. Experience a remarkable reduction in development time, achieving improvements of between 233% and 375% through the use of pre-configured Blutui Components. Simply choose the required form and function and let your imagination run wild. The platform offers convenient in-page editing for both agency teams and client-side content managers, ensuring robust layouts that are design-protected. This solution provides speed for agencies while delivering convenience for clients. Elevate your studio and your clients’ experiences by adopting the web development platform favored by industry professionals. With Blutui, agencies can significantly streamline their workflows and enhance their overall service offerings.
Description
Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco Jabber
No
Daisee
No
Dynamics Telephony
No
Empirix
No
Integrations
Cisco Jabber
Yes
Daisee
Yes
Dynamics Telephony
Yes
Empirix
Yes
Pricing Details
$20.00/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Blutui
Founded
2016
Country
New Zealand
Website
www.blutui.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/contact-center/finesse/index.html
Product Features
Advertising Agency
Campaign Management
No
Collaboration
Yes
Document Management
Yes
File Sharing
No
Project Management
No
Task Management
No
Time Tracking
Yes
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No