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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Blutui serves as a comprehensive web development platform tailored for agencies, aiming to enhance creativity, boost productivity, and optimize project management for website creation. Gain full control over your client sites, seamlessly invite skilled professionals to your agency team with precise permissions, and maintain oversight on aspects ranging from client access to billing details. Effortlessly create both straightforward and intricate data-driven websites. With Blutui Collections, you can eliminate the necessity for costly database and infrastructure support. Experience a remarkable reduction in development time, achieving improvements of between 233% and 375% through the use of pre-configured Blutui Components. Simply choose the required form and function and let your imagination run wild. The platform offers convenient in-page editing for both agency teams and client-side content managers, ensuring robust layouts that are design-protected. This solution provides speed for agencies while delivering convenience for clients. Elevate your studio and your clients’ experiences by adopting the web development platform favored by industry professionals. With Blutui, agencies can significantly streamline their workflows and enhance their overall service offerings.

Description

Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Jabber No 
Daisee No 
Dynamics Telephony No 
Empirix No 

Integrations

Cisco Jabber Yes 
Daisee Yes 
Dynamics Telephony Yes 
Empirix Yes 

Pricing Details

$20.00/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Blutui

Founded

2016

Country

New Zealand

Website

www.blutui.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Product Features

Advertising Agency

Campaign Management No 
Collaboration Yes 
Document Management Yes 
File Sharing No 
Project Management No 
Task Management No 
Time Tracking Yes 

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

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