Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhancing the customer experience in Client Communications involves elevating both document accuracy and processing speed. Blue Relay simplifies Client Communications Management by automating workflows and business processes effectively. Additionally, it offers comprehensive visibility through Resource Management, which includes customizable dashboards and reports tailored to specific needs. The platform enhances compliance and adherence to service level agreements (SLA) with robust features that facilitate the exchange of detailed requests, incorporating inline annotations, comments, document comparisons, and checklists. A major provider of customer communications utilized these advanced capabilities to achieve significant reductions in operational costs, effort, and errors. The increasing adoption of Blue Relay among clients demonstrates its value, leading to a more empowered workforce across various sectors. Furthermore, the implementation of custom checklists ensures that essential processing steps are executed consistently and uniformly, enhancing overall team performance and reliability. This systematic approach not only fosters efficiency but also reinforces accountability within the organization.
Description
Gluu is a process operations platform that connects how you design work with how teams actually run it. Map end-to-end processes (incl. BPMN 2.0) with roles, controls and SOPs, and publish them to the people who do the work on web, iOS and Android. Turn flows into execution by scheduling checklists, recurring tasks and case workflows with owners, due dates, approvals and required evidence. Frontline users get the right task, instruction and form at the right time; managers see progress, bottlenecks and hand-offs in real time.
Capture data at the source with no-code forms; automate reminders and scheduled reports; keep versioned documents, clear ownership and a complete activity trail. Log issues, incidents and CAPAs in context, link risks and controls, and prove that standard work was followed—every time. Because everyone works from the same process and definitions, decisions become consistent and audit-ready across sites.
Outcomes: faster onboarding, fewer errors and shorter throughput—without more headcount. Teams in operations, quality and customer service use Gluu to make standard work easy to follow and to improve it continuously.
“Gluu lets us see if tasks haven't been done and if work is not flowing - in the entire value chain.” — Hans Jørgen Ebbesen, CEO, CJ A/S
“Covers ISO 9001 and ISO 27001 requirements.” — Meindert V., CEO
Process owners stay in control: define responsibilities, maintain a living process hierarchy, and roll out updates with version control. Portfolio views track cases and projects against shared templates. Designed for midsize, multi-site organizations seeking consistent execution and accountability.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Active Directory
No
Google Workspace
No
Microsoft 365
No
Microsoft Azure
No
Microsoft Power Apps
No
Microsoft SharePoint
No
Microsoft Teams
No
Integrations
Active Directory
Yes
Google Workspace
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Power Apps
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Pricing Details
$10.00/month/user
Free Trial
No
Free Version
Yes
Pricing Details
€2 / month / user
Essential - €4 / month / user
Advanced - €8 / month / user
Volume discounts apply
Advanced - €8 / month / user
Volume discounts apply
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Indellient
Founded
2010
Country
Canada
Website
www.bluerelay.com
Vendor Details
Company Name
Gluu
Founded
2011
Country
Denmark
Website
gluu.biz
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
No
Visual Workflow Management
No
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
No
Document Delivery
Yes
Document Indexing
No
Document Retention
Yes
Electronic Signature
No
Email Management
Yes
File Recovery
Yes
File Type Conversion
Yes
Forms Management
No
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
Yes
No-Code
No
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
Product Features
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
No
Business Rules Management
No
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
No
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
Yes
Community
Content Management
Yes
Content Moderation
No
Discussions / Forums
Yes
Event Management
No
Group Management
Yes
Ideation / Crowdsourcing
Yes
Member Directory
Yes
Membership Management
No
Social Media Management
No
Website Management
No
White Label
Yes
Forms Automation
Approval Process Control
Yes
Archiving & Retention
Yes
Collaboration
Yes
Document Indexing
No
Drag & Drop
Yes
Full Text Search
No
Remote Document Access
Yes
Rules-Based Workflow
Yes
Text Editing
Yes
Version Control
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
Yes
Gantt Charts
Yes
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
Yes
Recurring Tasks
Yes
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
No
To-Do List View
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
No
Forms Management
Yes
Graphical Workflow Editor
Yes
Mobile Access
Yes
No-Code
Yes
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
Alternatives
Alternatives
Interfacing Integrated Management System (IMS)
Interfacing Technologies Corporation
4.6 out of 5 stars