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Description
BlueOceanUtility utilizes the leading and widely recognized SAP Business One technology, providing a sophisticated and cost-effective billing solution tailored to your operational needs. Designed specifically for small to medium-sized utility companies, this software operates within a SINGLE DATABASE, catering to all your requirements seamlessly. It offers advanced features that were previously accessible only to the largest utility providers, ensuring that you can offer exceptional service to your customers. The solution is customized for various sectors, including Electric, Water, Wastewater, and Stormwater billing, all while maintaining its foundation on SAP Business One® Software. Its extensibility allows for adaptation to your unique demands without compromising the integrity of the integrated database. Additionally, the user-friendly dashboard reporting provides instant access to consistent financial summaries and detailed billing insights. It also integrates with ITRON® Meter Reading Handhelds, outsourced A/R Collection Services, and banking systems, capturing comprehensive utility data to empower consumers with enhanced energy management applications. Ultimately, BlueOceanUtility stands out as a flexible and powerful tool designed to elevate the performance of utility operations.
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Blue Ocean Systems
Founded
2005
Country
United States
Website
www.blueoceanutility.com/industry-solution
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management