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Description

Experience a comprehensive examination of your open text feedback within moments using Blue Machine Learning (BlueML) solutions. This innovative approach allows you to identify the most significant insights related to your students and employees, providing you with actionable data that can enhance your decision-making processes. While many comment analysis tools rely on a generic, one-size-fits-all methodology typically grounded in customer experience machine learning models, BlueML recognizes that the journeys of employees and students consist of unique elements related to their specific experiences and learning paths. By utilizing three tailored models, BlueML effectively analyzes comments from each stage of both student and employee experiences, enabling context-specific categorization. This leads to an accurate understanding of the overall sentiments expressed in comments, ranging from very negative to very positive, including ambiguous responses. Additionally, you will be able to uncover deeper insights into the emotions conveyed by employees and students, allowing for more targeted improvements in engagement and satisfaction. Ultimately, BlueML empowers organizations to make informed decisions based on rich, nuanced feedback.

Description

Experience unified analytics for customer feedback tailored for the fastest growing companies globally. With Chattermill, you can secure a competitive advantage by consolidating, evaluating, and interpreting customer feedback in real-time. Bring together every feedback channel and customer interaction seamlessly into a user-friendly, collaborative platform. Leverage innovative AI technology for theme and sentiment analysis to understand customer emotions towards your product, track emerging trends, and recognize the factors that encourage customer loyalty. By filtering and deciphering the deeper meanings in your data, you can quickly assess the elements influencing customer experience. Additionally, analyze the signals in customer feedback to pinpoint and forecast potential opportunities that can enhance revenue, foster advocacy, and improve retention across all customer touchpoints, ensuring your business remains agile and responsive to evolving needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AppFollow No 
Appfigures No 
Customer Thermometer No 
Facebook No 
Feefo No 
LiveChat No 
Mailchimp No 
Medallia No 
Qualaroo No 
Qualtrics XM Platform No 
REVIEWS.io No 
Salesforce No 
Slack No 
SurveyMonkey No 
SurveyMonkey Enterprise No 
Trustpilot No 
Typeform No 
Usabilla No 
X (Twitter) No 
Yotpo No 

Integrations

AppFollow Yes 
Appfigures Yes 
Customer Thermometer Yes 
Facebook Yes 
Feefo Yes 
LiveChat Yes 
Mailchimp Yes 
Medallia Yes 
Qualaroo Yes 
Qualtrics XM Platform Yes 
REVIEWS.io Yes 
Salesforce Yes 
Slack Yes 
SurveyMonkey Yes 
SurveyMonkey Enterprise Yes 
Trustpilot Yes 
Typeform Yes 
Usabilla Yes 
X (Twitter) Yes 
Yotpo Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Explorance

Founded

2003

Country

Canada

Website

explorance.com/products/blueml/

Vendor Details

Company Name

Chattermill

Founded

2015

Country

United Kingdom

Website

chattermill.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Alternatives

Semantria Reviews

Semantria

Lexalytics

Alternatives