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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Introducing an AI-driven productivity assistant designed to streamline your workload by automating your notes, tasks, and meetings. Effortlessly receive meeting summaries and action items from any discussion, whether it takes place face-to-face or via platforms like Zoom, Meet, Teams, Slack, or Webex. Bloks intelligently organizes your captured information and enriches it by linking relevant emails, attachments, or calendar events. Stay informed about your deadlines and tasks, or even delegate them to the AI, ensuring that everything is handled efficiently. Bloks is the essential tool you need to tackle any challenges that come your way. You can quickly obtain summaries and transcriptions from both in-person gatherings and virtual meetings across various platforms. Additionally, Bloks categorizes your information by companies, contacts, topics, and events, providing valuable context for what you record. With this tool, you'll have a clear picture of your responsibilities today, tomorrow, and beyond, ensuring you never miss a beat in your busy life. Embrace the power of Bloks to reclaim your time and enhance your productivity.

Description

Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Affinity
Cisco Unified Contact Center
Cisco Webex
Evernote
Google Meet
Microsoft Teams
Notion
Salesforce
Slack
Webex Contact Center
Zoom

Integrations

Affinity
Cisco Unified Contact Center
Cisco Webex
Evernote
Google Meet
Microsoft Teams
Notion
Salesforce
Slack
Webex Contact Center
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bloks

Country

United States

Website

www.bloks.app/

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/products/workforce-optimization.html

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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