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Average Ratings 2 Ratings
Description
Discover a fantastic application that consolidates all your customer interactions in one convenient location. Every conversation is seamlessly stored within our built-in CRM, which includes unlimited call recordings, voicemail, and text message history. You can effortlessly set up call forwarding from your Bling number to as many as eight extensions, utilizing any numbers you prefer, whether they are inside or outside of Bling. The IVR feature allows you to efficiently route calls to your team members, shields you from robocalls, and maintains the privacy of your personal numbers. While your contacts are automatically integrated into the Bling CRM, adding new contacts or uploading a contact file is a simple process. You can also send automated text messages triggered by specific actions, such as a missed call, voicemail, or updates to customized fields. With Bling's AI-driven sales dialer, you can accelerate the conversion of leads into potential clients. Additionally, the platform enables you to assign and oversee multiple users across your Bling profiles or phone lines, with options to designate them as agents or supervisors, allowing you to control their access levels effectively. This comprehensive tool not only streamlines communication but also enhances team collaboration and productivity.
Description
iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation.
The platform supports inbound, outbound, and blended call center operations with advanced features including predictive dialer, power dialer, preview dialer, auto dialer, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call functionality, real-time monitoring dashboards, advanced call distribution strategies, and a Movable Dialer for flexible agent workflows.
Designed for scalability and flexibility, iCallify helps organizations improve operational efficiency, increase conversion rates, and deliver personalized customer experiences. The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), seamless Theme Customization for brand alignment, and integration capabilities for CRM and third-party systems. It also ensures regulatory adherence with built-in TCPA Compliance features for safe and compliant outreach.
With both cloud and on-premise deployment options, iCallify enables businesses across industries to transform their contact center operations into high-performance engagement hubs.
Key Features:
AI-Powered Omnichannel Contact Center
Optimized for Low Bandwidth Environments
Low Server Configuration Requirements
Advanced Dialer Suite with Multi-Mode Campaign Control
Multi-Tenant Architecture for BPO & Enterprise Use
WhatsApp Business Calling Integration
Dedicated WhatsApp Call Center Software with Reporting
Built-in Billing System
Real-Time Supervisor Control Tools
Scalable Deployment (Cloud & On-Premise)
Movable Dialer for enhanced usability
Theme Customization for personalized inter
API Access
Has API
API Access
Has API
Integrations
Salesforce
Calendly
Facebook
Gmail
Google Calendar
Google Docs
Google Sheets
HubSpot CRM
HubSpot Sales Hub
Instagram
Integrations
Salesforce
Calendly
Facebook
Gmail
Google Calendar
Google Docs
Google Sheets
HubSpot CRM
HubSpot Sales Hub
Instagram
Pricing Details
$12.99 per month
Free Trial
Free Version
Pricing Details
$10 /user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bling
Country
United States
Website
www.bling.cloud/
Vendor Details
Company Name
iCallify
Founded
2011
Country
United States
Website
icallify.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management