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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Bitvore delivers real-time intelligence to professionals, ensuring they remain aware of the various risks that could affect their investments, suppliers, and borrowers. Our platform aggregates insights from a vast array of unstructured data sources, including news articles, press releases, earnings transcripts, patents, regulatory filings, and updates from more than 60,000 public and premium data sources. Each day, we analyze up to one million content pieces to keep our users informed. Through innovative, AI-driven methodologies, we continuously refine our processes for extracting, tagging, and distributing pertinent insights related to risk, growth, sentiment, and ESG, covering over 300 topics for 400,000 entities worldwide. By identifying significant actions taken by companies to influence their outcomes, we offer a detailed perspective on the internal dynamics of these organizations, helping professionals make more informed decisions. This comprehensive approach empowers users to navigate the complexities of the market with greater confidence.

Description

Elision Technologies offers a sophisticated product called AI Voice Analysis, specifically designed for conversation analytics in contact centers, catering to quality assurance and supervisory teams. This innovative solution evaluates customer-agent interactions to generate comprehensive transcripts, alongside indicators of sentiment and emotion, insights into intent and conversation patterns, and automated scoring for both calls and agents. With these analytics, teams can effectively assess the quality of service, ensure adherence to scripts and compliance protocols, identify calls requiring immediate human intervention, and enhance coaching efforts. Additionally, the platform provides real-time sentiment and risk alerts during calls, as well as detailed scorecards and summaries after each interaction. Tailored for various contact-center operations—including customer support, sales, banking and finance, collections, and BPO/KPO services—this tool is a versatile asset for improving performance. Furthermore, Elision highlights that AI Voice Analysis seamlessly integrates with their DialShree and VoiceLink platforms, enhancing its utility within existing systems. Overall, this product empowers teams to optimize their customer engagement strategies and improve overall service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

DialShree No 
VoiceLink No 

Integrations

DialShree Yes 
VoiceLink Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100/month
AI Voice Analysis is priced at $100 per month.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bitvore

Country

United States

Website

bitvore.com

Vendor Details

Company Name

Elision Technologies

Founded

2007

Country

India

Website

www.elisiontec.com/products/ai-voice-analysis/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Alternatives

Alternatives

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CTM

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