Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Bitvore delivers real-time intelligence to professionals, ensuring they remain aware of the various risks that could affect their investments, suppliers, and borrowers. Our platform aggregates insights from a vast array of unstructured data sources, including news articles, press releases, earnings transcripts, patents, regulatory filings, and updates from more than 60,000 public and premium data sources. Each day, we analyze up to one million content pieces to keep our users informed. Through innovative, AI-driven methodologies, we continuously refine our processes for extracting, tagging, and distributing pertinent insights related to risk, growth, sentiment, and ESG, covering over 300 topics for 400,000 entities worldwide. By identifying significant actions taken by companies to influence their outcomes, we offer a detailed perspective on the internal dynamics of these organizations, helping professionals make more informed decisions. This comprehensive approach empowers users to navigate the complexities of the market with greater confidence.
Description
Elision Technologies offers a sophisticated product called AI Voice Analysis, specifically designed for conversation analytics in contact centers, catering to quality assurance and supervisory teams. This innovative solution evaluates customer-agent interactions to generate comprehensive transcripts, alongside indicators of sentiment and emotion, insights into intent and conversation patterns, and automated scoring for both calls and agents. With these analytics, teams can effectively assess the quality of service, ensure adherence to scripts and compliance protocols, identify calls requiring immediate human intervention, and enhance coaching efforts. Additionally, the platform provides real-time sentiment and risk alerts during calls, as well as detailed scorecards and summaries after each interaction. Tailored for various contact-center operations—including customer support, sales, banking and finance, collections, and BPO/KPO services—this tool is a versatile asset for improving performance. Furthermore, Elision highlights that AI Voice Analysis seamlessly integrates with their DialShree and VoiceLink platforms, enhancing its utility within existing systems. Overall, this product empowers teams to optimize their customer engagement strategies and improve overall service delivery.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
DialShree
No
VoiceLink
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$100/month
AI Voice Analysis is priced at $100 per month.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bitvore
Country
United States
Website
bitvore.com
Vendor Details
Company Name
Elision Technologies
Founded
2007
Country
India
Website
www.elisiontec.com/products/ai-voice-analysis/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No