Compare Birdeye vs. Heyday AI in 2026

Heyday AI

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Average Ratings 5,194 Ratings

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Average Ratings 1 Rating

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Description

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Description

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

Constant Contact Yes

Google Business Messages Yes

Google Business Profile Yes

Magento Yes

Mailchimp Yes

Salesforce Yes

Shopify Yes

X (Twitter) Yes

Curve Hero Yes

DaySmart Appointments Yes

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Explore All 83 Integrations

Integrations

Constant Contact Yes

Google Business Messages Yes

Google Business Profile Yes

Magento Yes

Mailchimp Yes

Salesforce Yes

Shopify Yes

X (Twitter) Yes

Curve Hero No

DaySmart Appointments No

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Explore All 27 Integrations

Pricing Details

$250/month

Free Trial Yes

Free Version No

Pricing Details

Custom pricing based on the use case. Talk to sales - book a demo today!

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App No

Windows Yes

Mac Yes

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Birdeye

Founded

2012

Country

United States

Website

birdeye.com

Vendor Details

Company Name

Hootsuite

Founded

2008

Country

Canada

Website

heyday.ai

Product Features

AI Review Management

Brand Protection

Case Management Yes

Domain Monitoring No

Investigation Management No

Marketplace Monitoring Yes

Mobile App Monitoring No

Paid Search Monitoring No

Prioritization Yes

Social Media Monitoring Yes

Competitive Intelligence

Alerts/Notifications Yes

Benchmarking Yes

Competing Product Analysis Yes

Keyword Tracking Yes

Social Media Monitoring Yes

Trend Analysis Yes

Website Monitoring Yes

Conversational Marketing

Appointment Scheduling Yes

Audience Segmentation No

Chatbot Yes

Email Automation No

Group Messaging No

Human Handover No

Lead Distribution No

Lead Qualification No

Mobile Messaging Yes

Multi-Channel Communication Yes

Product Recommendations No

Video Chat No

Conversational Support

Customer Communications Management

Batch Communications Yes

Chat / Messaging Yes

Content Management Yes

Email Distribution Yes

Interactive Content No

Multi-Channel Communications No

On-Demand Communications No

Personalization Yes

Print Management No

Template Management No

Video Content No

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management No

Content Syndication Yes

Feedback Collection Yes

Gamification No

Live Chat Yes

Video Content No

Customer Experience

Action Management No

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Customer Satisfaction

360 Degree Feedback No

Analytics Yes

Call Reporting No

Complaint Monitoring Yes

Feedback Collection Yes

Survey Management Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting No

Offline Form No

Proactive Chat Yes

Screen Sharing No

Third Party Integration No

Transfers / Routing No

Website Visitor Tracking Yes

Local Listing Management

Local Marketing

Advertising Management No

CRM No

Email Marketing No

Feedback Management Yes

Live Chat Yes

NAP Management (Name/Address/Phone) No

Online Listings Management Yes

PR Management No

Reporting / Analytics No

Review Management Yes

SEO Management No

Social Media Management No

Store Locator No

Website Management No

Local SEO

Payment Processing

ACH Check Transactions Yes

Bitcoin Compatible No

Debit Card Support Yes

Gift Card Management No

Mobile Payments Yes

Online Payments Yes

POS Transactions Yes

Receipt Printing No

Recurring Billing No

Signature Capture No

Referral

Affiliate Marketing No

Campaign Management Yes

Contact Management Yes

Employee Referral Management No

Feedback Management Yes

Lead Engagement No

Loyalty Program Yes

Referral Tracking Yes

Rewards Management Yes

Reputation Management

Campaign Management Yes

Gamification No

Response Management Yes

Review Generation Yes

Review Monitoring Yes

Sentiment Analysis Yes

Social Media Metrics Yes

Social Media Monitoring Yes

White Label No

Review Management

Campaign Management Yes

Dashboard Yes

Negative Feedback Management Yes

Response Management Yes

Review Monitoring Yes

Review Notification Yes

Review Request Yes

Sentiment Analysis Yes

Social Sharing Yes

White Label No

SEO

A/B Testing No

Artificial Intelligence (AI) No

Auditing No

Competitor Analysis Yes

Content Management No

Dashboard Yes

Google Analytics Integration No

Keyword Research Tools No

Keyword Tracking Yes

Link Management No

Localization No

Mobile Search Tracking No

Rank Tracking Yes

Revenue Management No

User Management No

SMS Marketing

2-Way Messaging No

Artificial Intelligence No

Contact Management Yes

MMS Yes

Mass Texting Yes

Message Personalization Yes

Mobile Coupons No

Mobile Keywords No

Polls / Voting No

Reporting/Analytics Yes

Scheduled Messaging Yes

Shortcodes No

Text-to-Win No

Social Listening

Social Media Monitoring

Audience Segmentation No

Competitive Analysis Yes

Configurable Alerts Yes

Customer Engagement Yes

Dashboard Yes

Impact Scoring No

Influencer Tracking No

Reputation Management Yes

Sentiment Analysis Yes

Trend Tracking Yes

Survey

Custom Survey URLs Yes

Data Analysis Tools Yes

Email Marketing Yes

Mobile Survey Yes

Offline Response Collection No

Paper Survey No

Question Branching Yes

Question Library Yes

Site Intercept Survey No

Skip Logic Yes

Supports Audio / Images / Video Yes

Human Takeover Yes

Inline Media / Videos Yes

Machine Learning Yes

Natural Language Processing Yes

Payment Integration Yes

Prediction Yes

Ready-made Templates Yes

Reporting / Analytics Yes

Sentiment Analysis Yes

Social Media Integration Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) No

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management No

Issue Tracking Yes

Quality Assurance Management No

Routing No

Self Service Portal Yes

Social Media Monitoring No

Survey Management Yes

Conversational AI

Code-free Development Yes

Contextual Guidance Yes

For Developers No

Intent Recognition Yes

Multi-Languages Yes

Omni-Channel Yes

On-Screen Chats Yes

Pre-configured Bot Yes

Reusable Components Yes

Sentiment Analysis Yes

Speech Recognition No

Speech Synthesis No

Virtual Assistant Yes

Conversational Commerce

Conversational Marketing

Appointment Scheduling Yes

Audience Segmentation Yes

Chatbot Yes

Email Automation Yes

Group Messaging No

Human Handover Yes

Lead Distribution Yes

Lead Qualification Yes

Mobile Messaging Yes

Multi-Channel Communication Yes

Product Recommendations Yes

Video Chat Yes

Conversational Support

Customer Communications Management

Batch Communications No

Chat / Messaging Yes

Content Management No

Email Distribution No

Interactive Content Yes

Multi-Channel Communications Yes

On-Demand Communications Yes

Personalization Yes

Print Management No

Template Management Yes

Video Content Yes

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management No

Content Syndication No

Feedback Collection Yes

Gamification No

Live Chat Yes

Video Content Yes

Customer Experience

Action Management No

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management No

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Customer Satisfaction

360 Degree Feedback No

Analytics Yes

Call Reporting No

Complaint Monitoring Yes

Feedback Collection Yes

Survey Management Yes

Customer Service

Alerts / Escalation Yes

Appointment Management Yes

Call Center Management No

Email Management Yes

Knowledge Base No

Live Chat Yes

Performance Metrics Yes

Queue Management Yes

Self Service Portal Yes

Social Media Integration Yes

Surveys & Feedback Yes

Virtual Assistant Yes

Workflow Management Yes

Customer Success

Account Alerts Yes

Account Management Yes

Communication Management Yes

Customer Engagement Yes

Customer Lifecycle Management No

Health Score No

Onboarding Yes

Revenue Management No

Usage Tracking / Analytics Yes

Win / Loss Analysis No

Lead Capture

Business Card / Badge Scanning No

Dashboard Yes

Data Extraction Yes

Lead Distribution Yes

Lead Notifications Yes

Lead Nurturing Yes

Lead Qualification Yes

Lead Scoring No

Online Forms Yes

Lead Generation

Contact Discovery No

Contact Import/Export No

Lead Capture Yes

Lead Database Integration Yes

Lead Nurturing Yes

Lead Scoring No

Lead Segmentation Yes

Pipeline Management No

Prospecting Tools No

Visitor Identification Yes

Lead Nurturing

A/B Testing Yes

Campaign Management Yes

Drip Campaigns No

Lead Capture Yes

Lead Notifications Yes

Lead Scoring No

Lead Segmentation Yes

Performance Metrics Yes

Personalization Yes

Pipeline Management No

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting Yes

Offline Form Yes

Proactive Chat Yes

Screen Sharing Yes

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking Yes

Remote Support

Diagnostic Tools No

File Transfer Yes

Live Chat Yes

Real-time Chat Yes

Remote Control No

Screen Sharing Yes

Session Recording No

Session Transfer Yes

Surveys & Feedback Yes

Alternatives

SurveySparrow

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Compare Birdeye vs. Heyday AI

Average Ratings 5,194 Ratings

Average Ratings 1 Rating

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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