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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Introducing the most all-encompassing platform for bill presentment, payment processing, and customer engagement in the industry. Streamline the payment experience for your clients and your office staff alike. Our system allows for 24/7/365 acceptance of credit/debit and bank account payments via any device, whether it's a phone, smartphone, tablet, or computer. Bill2Pay has been delivering tailored lockbox solutions for more than 25 years. We prioritize investment in cutting-edge technology to ensure maximum efficiency while maintaining high standards of quality and timely processing. Moreover, our fully-digital infrastructure enables us to tailor our processes to meet the specific requirements of each client. With a flawless record in our annual independent SSAE-Type 16 process control audit since we began, we ensure that all exceptions are meticulously examined by two different staff members. Additionally, rigorous validation controls are in place to detect any irregularities, which are then subjected to a secondary review before any processing occurs. Our commitment to excellence and customer satisfaction sets us apart in the market.

Description

MultiBilling is a comprehensive platform designed for utility billing and customer information management tailored for municipalities, utilities, property managers, and service bureaus. It facilitates a wide range of functions including account management, service configuration, billing processes, and customer service operations, alongside features for meter reading and online customer engagement. This versatile platform is engineered to manage utility billing across various service types while seamlessly integrating with existing systems such as enterprise resource planning, geographic information, property management, and metering solutions. Staff members benefit from a unified interface, whereas residents and account holders have access to convenient online self-service tools for various billing tasks. Delivered as a cloud-based software solution, MultiBilling also includes mobile capabilities to streamline field meter-reading operations. This platform is essential for organizations that oversee recurring utility charges and the associated processes of customer accounts, consumption tracking, billing, and payment management. With its robust features, MultiBilling enhances efficiency and improves customer satisfaction for utility service providers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bill2Pay

Country

United States

Website

www.bill2pay.com

Vendor Details

Company Name

MuniBilling

Founded

2007

Country

United States

Website

www.multibilling.com

Product Features

Billing and Invoicing

Billing Portal No 
Contact Database No 
Contingency Billing No 
Customer Portal No 
Customizable Invoices No 
Dunning Management No 
Hourly Billing No 
Invoice History No 
Mobile Payments No 
Multi-Currency No 
Online Invoicing No 
Online Payments No 
Payment Processing No 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator No 

Mobile Banking

Bill Payment No 
Biometric No 
Cash Management No 
Chat / Messaging No 
Cross Selling Functionality No 
Digital Wallet No 
P2P Payments No 
Remote Deposit No 
SMS Banking No 
Transaction Monitoring No 
Voice Banking No 

Online Banking

Brokerage No 
Cash Management No 
Chat / Messaging No 
Credit Card Management No 
Electronic Statements No 
Fraud Detection No 
Loan Management No 
Marketing Automation No 
Retail Banking No 
Single Sign On No 
Transaction Monitoring No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity No 
Meter Management No 
Metered Billing No 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity No 
Meter Management No 
Metered Billing No 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

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