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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

Qatium serves as an open and collaborative tool for water management, providing utilities of all sizes with a comprehensive, interactive, and real-time digital representation of their water systems, allowing operators and planners to efficiently manage, monitor, and optimize their networks in a secure digital framework. Users can create a virtual model of their network using GIS and other data sources, link real-time data feeds such as SCADA or metering, visualize the entire system, detect irregularities, and simulate different scenarios prior to real-world implementation, which aids in reducing leaks and losses while enhancing resilience and service quality. The platform is equipped with functionalities for visualizing networks, alerting users to potential problems, conducting scenario and simulation assessments, and offering a digital water assistant to provide guidance, along with the capability for extensions and integrations through a marketplace and developer tools. Qatium prioritizes a design that is user-friendly, secure, and scalable, empowering utilities to optimize their operations, improve decision-making processes, and foster digital innovation. Ultimately, this tool not only enhances operational efficiency but also contributes to more sustainable water management practices.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Databricks Yes 
Google Maps No 
Itron Enterprise Meter Data Management Yes 
JSON No 
Salesforce Yes 
Snowflake Yes 

Integrations

Databricks No 
Google Maps Yes 
Itron Enterprise Meter Data Management No 
JSON Yes 
Salesforce No 
Snowflake No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bidgely

Founded

2011

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

Qatium

Founded

2019

Country

Spain

Website

qatium.com

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management No 
Demand Planning No 
Electricity No 
Natural Gas No 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Alternatives

Alternatives