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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

The MAISY databases for both commercial and residential utility energy consumption were first launched in 1995, encompassing details on 10,000 utility clients across the United States. Since then, these databases have undergone extensive annual updates, culminating in the 2020 MAISY databases, which now feature up-to-date energy consumption and hourly load profiles for over 7 million individual utility customers in the US. Each record within the databases contains comprehensive information regarding the building, equipment, operational details, occupant profiles, and energy usage of the respective utility customers. The development of these hourly load profile databases has been informed by a wide range of data sources, including utility companies, industry associations, governmental data, as well as proprietary surveys conducted by Jackson Associates and in-depth engineering assessments of appliances. Importantly, these databases represent a statistically valid cross-section of both residential and commercial utility customers nationwide, ensuring their reliability and usefulness for energy analysis and planning. Their extensive scope allows for a more informed understanding of energy usage trends across diverse sectors.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Databricks Yes 
Itron Enterprise Meter Data Management Yes 
Salesforce Yes 
Snowflake Yes 

Integrations

Databricks No 
Itron Enterprise Meter Data Management No 
Salesforce No 
Snowflake No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Bidgely

Founded

2011

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

Jackson Associates

Founded

1995

Country

United States

Website

www.maisy.com/maisydatabases.htm

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Database

Backup and Recovery No 
Creation / Development Yes 
Data Migration No 
Data Replication No 
Data Search No 
Data Security Yes 
Database Conversion Yes 
Mobile Access Yes 
Monitoring No 
NOSQL Yes 
Performance Analysis Yes 
Queries No 
Relational Interface No 
Virtualization No 

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