Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
The MAISY databases for both commercial and residential utility energy consumption were first launched in 1995, encompassing details on 10,000 utility clients across the United States. Since then, these databases have undergone extensive annual updates, culminating in the 2020 MAISY databases, which now feature up-to-date energy consumption and hourly load profiles for over 7 million individual utility customers in the US. Each record within the databases contains comprehensive information regarding the building, equipment, operational details, occupant profiles, and energy usage of the respective utility customers. The development of these hourly load profile databases has been informed by a wide range of data sources, including utility companies, industry associations, governmental data, as well as proprietary surveys conducted by Jackson Associates and in-depth engineering assessments of appliances. Importantly, these databases represent a statistically valid cross-section of both residential and commercial utility customers nationwide, ensuring their reliability and usefulness for energy analysis and planning. Their extensive scope allows for a more informed understanding of energy usage trends across diverse sectors.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Databricks
Yes
Itron Enterprise Meter Data Management
Yes
Salesforce
Yes
Snowflake
Yes
Integrations
Databricks
No
Itron Enterprise Meter Data Management
No
Salesforce
No
Snowflake
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Jackson Associates
Founded
1995
Country
United States
Website
www.maisy.com/maisydatabases.htm
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
Yes
Demand Planning
Yes
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
Product Features
Database
Backup and Recovery
No
Creation / Development
Yes
Data Migration
No
Data Replication
No
Data Search
No
Data Security
Yes
Database Conversion
Yes
Mobile Access
Yes
Monitoring
No
NOSQL
Yes
Performance Analysis
Yes
Queries
No
Relational Interface
No
Virtualization
No