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ease
features
design
support

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Description

Identify user frustration effectively with Better Replay's innovative frustration detection feature, which automatically tags recordings that exhibit rapid clicking behavior often referred to as "rage" clicks. With a range of advanced filtering options, you can explore specific recordings that align with your interests, as well as pinpoint and monitor your essential user segments. Marketers leverage Better Replay to enhance their landing pages and optimize conversion funnels, while screen recordings provide valuable insights into user interactions within your app, enabling continuous improvement. Additionally, Better Replay employs a smart system that selectively limits your recording usage to ensure you don't exhaust your monthly quota too rapidly, distributing your allocated 10,000 sessions evenly throughout the month. Committed to data privacy, Better Replay adheres to GDPR guidelines, as unidentified sessions remain anonymous, allowing for lawful recording for session replay purposes. This way, you can maximize the benefits of user insights without compromising on privacy standards.

Description

Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces. In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$999 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Better Replay

Website

www.better-replay.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Product Features

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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