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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Be-novative is an innovative collaboration platform rooted in Design Thinking that empowers users to inspire, conceptualize, and assess new ideas by harnessing the diverse perspectives of all participants, ultimately facilitating the discovery of optimal solutions and promoting collective growth. Whether you're conducting remote workshops with your distributed team or engaging your entire organization across various locations, Be-novative enables diverse groups to tackle creative challenges on an international level. Regardless of whether the focus is on product innovation, service enhancement, or organizational development, you can gather insights, uncover fresh opportunities, verify, implement, and refine effective solutions collaboratively. By collecting insights, user feedback, and identifying areas for improvement from multiple sources, you can organize and prioritize these findings to pinpoint the most significant areas for your team's attention. The platform makes it simple to articulate a creative problem or opportunity and engage your global team or community in a collaborative ideation session, akin to a virtual workshop. This approach not only fosters creativity but also strengthens team cohesion as everyone contributes their unique viewpoints in the pursuit of innovative solutions.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Translate
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Jira
Salesforce
Skype
Slack
Stackreaction
Telegram
WhatsApp
WordPress

Integrations

Azure DevOps
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Translate
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Jira
Salesforce
Skype
Slack
Stackreaction
Telegram
WhatsApp
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Singularity Labs

Founded

2011

Country

United States

Website

www.be-novative.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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