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Description
Barantum CRM is a leading All in One CRM Solutions in Indonesia. Our services can boost your customer engangement with with meet/fulfill all of your customer relationship management needs, ranging from Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, to Call Center Solutions.
Barantum is also a trusted WhatsApp API Solution in Indonesia with over hundreds of businesses already joined.
With a total of 500+ businesses from various industries and 18,000 users are currently using Barantum, we believe that a good CRM system is one that can meet all needs from end to end.
Accelerate your sales performance with Barantum starting from IDR 299k/user/month or get a FREE 7-DAY TRIAL.
WHY CHOOSE BARANTUM?
1. One system for all your customer relationship management needs.
2. Comprehensive and flexible features for all types of industries.
3. User-friendly interface that is easy to understand and use.
4. Fast and responsive customer support available 24/7.
Description
SautiDesk is a comprehensive customer service platform designed specifically for teams in Kenya. It consolidates various communication channels, including calls, WhatsApp, SMS, email, and website chat, into a unified ticketing system that provides a single ticket for each customer, ensuring a clear ownership and defined next actions. The software features a call center, help desk, a collaborative WhatsApp inbox, dedicated business phone numbers, live chat capabilities, and calling campaigns. Additionally, the Pro plan enhances functionality with live monitoring and detailed reporting features. Subscription plans are based on a monthly fee per user, while costs for calls, SMS, and email communications are deducted from a prepaid balance, making it both flexible and scalable for businesses. This approach allows Kenyan teams to streamline their customer interactions and improve overall efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
WhatsApp
Yes
Facebook
Yes
Facebook Ads
Yes
Forminator
Yes
Google Ads
Yes
Instagram
Yes
Instagram Ads
Yes
Josys
Yes
LINE
Yes
Meta Ads
Yes
Integrations
WhatsApp
Yes
Facebook
No
Facebook Ads
No
Forminator
No
Google Ads
No
Instagram
No
Instagram Ads
No
Josys
No
LINE
No
Meta Ads
No
Pricing Details
IDR 299K
Price for one user per month with minimum 3 users. Available for Standard, Professional and Enterprise plans.
Free Trial
Yes
Free Version
No
Pricing Details
KES 1,000/user/month
Basic is KES 1,000 per user/month; Pro is KES 3,000 per user/month. Calls, SMS and email are usage-based and paid from a prepaid balance. Extra phone numbers cost KES 500/month. One-time sender ID and short-code setup fees range from KES 8,500 to KES 15,000, depending on the option.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Barantum
Founded
2015
Country
Indonesia
Website
www.barantum.com
Vendor Details
Company Name
HelloDuty
Founded
2020
Country
Kenya
Website
sautidesk.com
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No