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Description
Ensure that crashes from apps, devices, or games do not hinder your exceptional user experience. Backtrace simplifies cross-platform crash and exception management, allowing you to concentrate on product delivery. It offers seamless aggregation and monitoring of callstacks and events across various platforms. You can manage errors arising from panics, core dumps, minidumps, and runtime issues within a unified system. With Backtrace, structured and searchable error reports are generated from your data effortlessly. The automated analysis feature significantly reduces resolution time by highlighting crucial signals that guide engineers toward identifying the root causes of crashes. You can rely on rich integrations with dashboards, notifications, and workflow systems to ensure no detail is overlooked. Utilize Backtrace’s advanced query engine to address the inquiries that matter most to your team. Gain insights through a comprehensive overview of error frequency, prioritization, and trends across all your projects while also being able to sift through key data points and your custom information associated with each error. This streamlined approach enhances your efficiency in managing and resolving issues promptly.
Description
Game development teams use CrashSight to monitor application stability and resolve crashes across mobile (iOS, Android), PC (Windows, Linux), and console (PlayStation, Xbox, Nintendo Switch) platforms. Developed by Tencent WeTest, it captures four exception types — crashes, ANRs, out-of-memory issues, and script errors — with native SDK integration for Unreal Engine, Unity, Cocos, and a C interface for proprietary engines.
The SDK is 1.2 MB on Android and 1 MB on iOS with under 2.7 MB runtime memory. A single developer can complete integration in approximately two hours. Each crash report includes error stacks, trace data, register information, loaded libraries, and system logs.
CrashSight provides gaming-specific capabilities beyond standard crash reporting:
— Proprietary OOM detection using app runtime state machine analysis with device-specific memory thresholds to classify memory crashes missed by conventional tools
— Emulator and cloud gaming recognition achieving 10-15% higher accuracy than traditional methods, with separate crash statistics
— Stack restoration 15x faster via .stif symbol table format
— Behavioral sequence analysis via LCS to identify patterns before crashes
— Country/region-based crash data statistics and custom scene-based monitoring
The platform offers automated issue classification, version-to-version quality comparison, device timeline tracking, and advanced search across 20+ dimensions. Alerts integrate with Slack, Jira, TAPD, DingTalk, Feishu, email, and webhooks.
Deployed in the US, Singapore, and Shanghai with data residency compliance. Monitors 200M+ DAU.
WeTest is certified under SOC 2 Type 2, ISO/IEC 27001:2013, ISO 9001:2015, ISO/IEC 20000-1, CMMI Maturity Level 3, and TMMI Maturity Level 3.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Jira
Yes
Slack
Yes
Unity
Yes
Unreal Engine
Yes
Apple iOS
Yes
Asana
Yes
Cocos Creator
No
DingTalk
No
Feishu
No
GitHub
Yes
Integrations
Jira
Yes
Slack
Yes
Unity
Yes
Unreal Engine
Yes
Apple iOS
No
Asana
No
Cocos Creator
Yes
DingTalk
Yes
Feishu
Yes
GitHub
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
Contact Sales
Tiered pricing model.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Backtrace
Country
United States
Website
backtrace.io
Vendor Details
Company Name
WeTest
Country
Singapore
Website
www.wetest.net/products/crash-sight
Product Features
Application Development
Access Controls/Permissions
No
Code Assistance
No
Code Refactoring
No
Collaboration Tools
No
Compatibility Testing
No
Data Modeling
No
Debugging
Yes
Deployment Management
No
Graphical User Interface
No
Mobile Development
Yes
No-Code
No
Reporting/Analytics
Yes
Software Development
Yes
Source Control
No
Testing Management
Yes
Version Control
No
Web App Development
Yes
Product Features
Bug Tracking
Backlog Management
No
Filtering
Yes
Issue Tracking
Yes
Release Management
No
Task Management
No
Ticket Management
No
Workflow Management
Yes
Game Development
2D
No
3D
No
Analytics
Yes
Animation
No
Asset Management
No
Drag & Drop
No
IT Asset Management
No
Network Management
No
Physics
No
Player Management
No
Prototyping
No
Virtual Reality
No
eCommerce
No