Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Runn is a real-time resource management platform with integrated time tracking and powerful forecasting capabilities.
Intuitively plan projects and schedule resources with allocations, project phases, milestones, and time off. Flick between monthly, quarterly and half-yearly views to plan for the short and long term. Get a dynamic bird’s-eye view of your entire organization to manage capacity, workload and availability changes as you create your plans.
Runn makes resource management dynamic and visual from a single, shared view. Drill into different roles, teams and tags to compare trends and understand which groups are overbooked. Plan out tentative projects to see how plans might change if work gets confirmed.
Track projects, view forecasts, and get relevant metrics within Runn. Get insights like utilization, project variance, and overall financial performance. Use Runn’s built-in timesheets to monitor project progress.
Runn integrates with Harvest, WorkflowMax, and Clockify. With the API, build your own integrations to connect Runn with your favorite tools.
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Repositery
Repositery provides cloud hosting for SVN, Mercurial, and Git, along with Trac for project management, making it an essential tool for both startups and large corporations managing projects with multiple programmers. When it comes to version control, a reliable solution is crucial, and Repositery serves as a comprehensive platform for all your SVN, Mercurial, and Git repository needs. With a variety of features designed to simplify code and project management, Repositery ensures quick and dependable hosting for your repositories. Users can create and manage an unlimited number of repositories of any type per project, with Git being the most popular version control system, offering unlimited Git repositories at Repositery. Additionally, Repositery provides hosting for SVN, a choice favored by numerous organizations worldwide, while also supporting Mercurial, a distributed revision control tool tailored for software development. Furthermore, Trac enhances the experience by offering an open-source, web-based solution for project management and bug tracking, ultimately empowering teams to collaborate more effectively. Whether you're overseeing a small initiative or a large-scale operation, Repositery equips you with the necessary tools for seamless project execution and version control management.
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Kuscos
Whether you're curious about the updates made to a legacy Cobol system during the 90s or seeking advanced strategies to enhance your current C# development project, Kuscos stands out as the preferred software intelligence platform. It offers development teams, managers, and executives vital insights into source code modules and team dynamics, covering aspects from design documentation to dependencies, duplicate code, and quality rule infringements. Additionally, Kuscos monitors team activities, tracking everything from repository commits to the resolution of issues. Remarkably, it achieves this across more than 16 different legacy and contemporary programming languages. As highlighted in a previous discussion, the Standish Group indicates that only 29% of software projects have been considered successful in meeting their time, budget, and functionality objectives over the last five years. Despite advancements in coding efficiency and design methodologies, overall improvements in project success rates have remained stagnant. This indicates a pressing need for better management tools, which Kuscos effectively addresses.
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