Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The BMC Helix Configuration Management Database (CMDB) enhances the workflow of your ecosystem by providing a comprehensive, business-centric reference point for your assets and services. You can maintain precise data and service models for a vast array of configuration items, encompassing both on-premises and cloud offerings. It enables efficient tracking and management of hardware, software, and cloud service configurations along with their interrelationships. Evaluate the effectiveness of your configuration management strategies or policies through established KPIs. With BMC Helix Discovery, BMC Helix Client Management, and various built-in connectors, the CMDB can be automatically populated and updated in just a few minutes. You can also leverage robust integration tools and a rich API set to import and federate data from various external sources. Furthermore, it allows you to establish detailed role-based access controls for all items and attributes, ensuring that sensitive information is protected while still accessible to authorized users. This comprehensive approach ultimately leads to improved visibility and governance of your IT assets.
Description
BMC Helix Enterprise Service Management (ESM) is a cloud-based solution crafted to elevate user experiences through smart automation, cohesive workflows, and swift customization options. This platform empowers organizations to provide a comprehensive service management system that transcends IT, incorporating areas such as human resources, facilities management, finance, security, customer support, and agile development operations. By streamlining complexities involving personnel, applications, workflows, and communications within both cloud and hybrid cloud settings, BMC Helix ESM enhances operational efficiency. Organizations can boost productivity, foster collaboration, and speed up service response times by utilizing AI and machine learning for the autocorrelation of incidents while minimizing manual tasks. Furthermore, it incorporates artificial intelligence, machine learning, and robotic process automation to refine workflows, improve real-time analytics, and facilitate proactive issue resolution. With its capabilities, the platform caters to both agile and conventional DevOps methodologies, providing essential tools for automating service requests, planning demands, and more, ultimately driving greater organizational agility and effectiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure DevOps Server
No
BMC AMI Ops
Yes
BMC Helix Digital Workplace
No
BMC Helix Discovery
Yes
BMC Helix Operations Management
Yes
Claroty
Yes
CyCognito
Yes
EcholoN
Yes
Faddom
Yes
Jira
No
Integrations
Azure DevOps Server
Yes
BMC AMI Ops
No
BMC Helix Digital Workplace
Yes
BMC Helix Discovery
No
BMC Helix Operations Management
No
Claroty
No
CyCognito
No
EcholoN
No
Faddom
No
Jira
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/bmc-helix-cmdb.html
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/service-management.html
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
Yes
Relationship Mapping
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No