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ease
features
design
support

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Description

Regardless of the location of your employees, customers, or partners, they are always just a call or text away. Our dependable network facilitates communication on a global scale. Our innovative solutions seamlessly integrate the platforms you rely on, ensuring a smooth experience for both your employees and customers. BICS offers a Communications Platform as a Service (CPaaS) that enables businesses to develop and manage global multichannel communication campaigns effortlessly. With a user-friendly low-code visual builder, companies can create tailored communication workflows without the need for coding, effectively merging various channels. The service guarantees dependable delivery, leveraging BICS' carrier-grade network that spans over 180 nations and connects with more than 900 operators, ensuring high quality, reliability, and security. Furthermore, it integrates effortlessly with existing technology infrastructures, including CRM systems and collaboration tools, thus promoting efficient operations and improved customer engagement. This comprehensive approach ensures that your communications are not only effective but also adaptable to your evolving business needs.

Description

In the race to attract enterprise clients, you face competition from emerging players utilizing cloud-based communication platforms with APIs to deliver services that promise to improve customer engagement experiences. Kandy's distinctive and leading white-label CPaaS provides far more than just programmable APIs; it features ready-made applications known as Kandy Wrappers, a marketplace and ecosystem for independent software vendors to develop vertical market solutions, as well as the capability to enhance existing SIP and UCaaS infrastructures through our Kandy Link WebRTC Gateway. The concept of Embedded Communications allows for seamless interactions, such as sales representatives making calls directly from a CRM system, healthcare professionals conducting video consultations with patients via their electronic health record systems while sharing X-rays and medical images in real time, and students checking tutor availability to start a session instantly. This all occurs with high-definition voice and video quality while integrating presence, messaging, chat, collaboration, and much more, ensuring a comprehensive communication experience for users. Ultimately, Kandy empowers enterprises to fully leverage technology in their communication strategies, fostering deeper connections and greater operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Empirix
Microsoft Teams
Momentum Telecom
Oreka TR
WhatsApp

Integrations

Empirix
Microsoft Teams
Momentum Telecom
Oreka TR
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BICS

Founded

1996

Country

Belgium

Website

www.bics.com

Vendor Details

Company Name

Ribbon

Country

United States

Website

www.kandy.io

Product Features

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

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