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Description
We take immense pride in our dedicated team of IT engineers who are eager to tackle your IT challenges and fulfill your business requirements. By managing comprehensive IT infrastructures, we enable you to concentrate on expanding your enterprise. Our team actively engages with end-users, providing timely support and developing an IT strategy that aligns seamlessly with your business objectives. Additionally, we offer specialized assistance to help complete specific projects effectively. Our solutions are thoughtfully designed to be product-oriented and tailored to meet the unique needs of every business. With our expertise in vertical solutions, your organization can enhance workflow efficiency and boost productivity. Regardless of your industry, BESTIND has you covered with compliant solutions that cater to your specific needs. We also offer the convenience of remote access to your PC or server, allowing us to resolve numerous issues instantly, eliminating the need for a technician to be dispatched. With over 30 years of experience in IT outsourcing, we have cultivated a profound understanding of various technologies, industries, and application types, equipping us to serve you better. This extensive knowledge empowers us to provide innovative solutions that not only meet but exceed your expectations.
Description
The Customer Knowledge System (CKS) offered by Content Guru serves as a comprehensive CRM tool that aids organizations in efficiently managing knowledge, cases, and ticketing processes. By blending essential CRM functionalities, CKS integrates smoothly into an organization’s communication framework, ultimately enhancing customer engagement and satisfaction. This versatile application can function independently or be easily added to an organization’s existing storm systems, facilitating a rapid implementation process. Designed to be accessed via a web browser, CKS allows users to retrieve information from anywhere at any time, enabling seamless remote work and mobility akin to being at a physical office. Additionally, the platform provides users with the ability to view complete interaction histories for specific contacts in the DTA, which helps in analyzing customer relationships, identifying recurring problems, and simplifies the process for Supervisors to assess customer interactions quickly. Overall, CKS not only improves operational efficiency but also fosters a deeper understanding of customer needs and behaviors.
API Access
Has API
API Access
Has API
Integrations
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
Integrations
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
Pricing Details
$470.00/one-time
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BESTIND
Founded
2013
Country
India
Website
best.ind.in
Vendor Details
Company Name
Content Guru
Country
United Kingdom
Website
www.contentguru.com/product/customer-knowledge-system/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management