Average Ratings 0 Ratings
Average Ratings 9 Ratings
Description
BAIS Agent serves as an AI-driven customer support tool tailored for business websites, providing round-the-clock assistance by utilizing only the company's existing documents, FAQs, price lists, and web content. It refrains from inventing any prices, policies, or discounts, and when faced with questions outside its scope, it acknowledges the limitation and offers to forward the inquiry to a human team member. Each bot is rigorously tested prior to deployment and includes a Grounding Report to ensure quality. Customization options are available, including human escalation, personalized branding, integration with Telegram or WhatsApp channels, and functionalities for order tracking or bookings. It can operate using your own OpenAI or Anthropic API key, or it can be hosted entirely on your private server for enhanced security and privacy. Developed by B.A.I.S., a pioneering AI studio based in the UK, this tool is designed to enhance customer engagement and streamline support processes.
Description
oSupport AI connects to your helpdesk — Zendesk, Freshdesk, Zoho Desk, Intercom, HubSpot, or Salesforce — learns from your historical tickets and knowledge base, and starts resolving real traffic during a no-cost 30-day pilot with 1,000 free AI responses.
You get two products: CoSupport AI Agent (autonomous resolution of repetitive customer inquiries in chat, email, and voice, 40+ languages) and CoSupport AI Assistant (ready-to-send reply drafts for human agents). Every AI reply carries a decision log, and the agentic API executes workflows in connected systems: order updates, refunds, subscription changes. Connectors include Shopify, Stripe, Notion, and Confluence.
Pricing: from $0.04 per AI response, from $0.19 per resolved ticket, or from $99/month per 1,000 tickets. Contract guarantee: 60% AI resolution rate by day 60, or a full refund.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Freshdesk
No
Gorgias
No
Intercom
No
Microsoft Teams
No
Salesforce
No
Slack
No
Zendesk
No
Zoho Desk
No
Zoho SalesIQ
No
Integrations
Freshdesk
Yes
Gorgias
Yes
Intercom
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Zoho Desk
Yes
Zoho SalesIQ
Yes
Pricing Details
$200 one-time setup
Free Trial
No
Free Version
No
Pricing Details
$99/month
Fixed monthly fee for unlimited AI responses based to your ticket volume
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
B.A.I.S.
Country
United Kingdom
Website
www.baisukltd.co.uk/agent/
Vendor Details
Company Name
CoSupport AI
Founded
2020
Country
United States
Website
cosupport.ai