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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Leverage Azure Queue Storage to create adaptable applications and distinct functionalities that enhance durability when dealing with substantial workloads. By architecting applications with scalability in mind, various components can function independently, allowing for tailored scaling solutions. Queue Storage provides asynchronous message queuing, facilitating seamless communication between application components across a range of environments, including cloud, desktop, on-premises, and mobile platforms. Implementing Queue Storage enables you to optimize your service deployment effectively. This capability allows applications to handle unexpected surges in traffic, ensuring that servers remain stable during sudden influxes of requests. Additionally, by monitoring the queue length, you can introduce elasticity into your application, deploying or putting additional worker nodes into hibernation as customer demand fluctuates, which ultimately enhances overall performance and efficiency. This approach not only improves responsiveness but also ensures resources are allocated efficiently, maximizing operational effectiveness.

Description

ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems. Among its key features are: - Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue - Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution - Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks - Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities - AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers - CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface - Comprehensive Reporting – offering both real-time and historical analytics across all communication channels Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Beats
Enterprise Recon
Microsoft Teams
SSIS Integration Toolkit

Integrations

Beats
Enterprise Recon
Microsoft Teams
SSIS Integration Toolkit

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€25/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/storage/queues/

Vendor Details

Company Name

ROGER365.io

Founded

2021

Country

The Netherlands

Website

www.roger365.io

Product Features

Message Queue

Asynchronous Communications Protocol
Data Error Reduction
Message Encryption
On-Premise Installation
Roles / Permissions
Storage / Retrieval / Deletion
System Decoupling

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