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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Implement a comprehensive datacentre solution in any location using a transportable unit designed for the field. This approach allows you to undertake projects previously thought impossible, enabling you to operate essential applications securely even in remote areas with limited connectivity, all while delivering rapid value through swift deployment. Enhance on-site computing and storage capabilities to effectively manage and run high-performance applications in diverse environments. The unit supports full network connectivity, whether it’s occasionally connected or completely offline. Establish cloud applications that bolster critical infrastructure recovery efforts. With a reliable Azure datacentre, you can confidently run your mission-critical applications while ensuring the necessary security measures are in place. Additionally, you can harness Azure cloud capabilities in environments with intermittent or no connectivity, facilitating the management and operation of high-performance applications, analytics, IoT, and edge devices right where they are needed. This transformative solution empowers organizations to thrive even in challenging conditions, driving innovation and efficiency.

Description

Carbyne offers a highly secure and engaging cloud-based communications platform designed specifically for crucial contact centers. Every individual plays a vital role in this ecosystem, as we transform essential call centers into a dynamic hub for information sharing. Our cloud-based technology allows for rapid solutions and swift implementation, featuring an interface that prioritizes the needs of call managers. With unmatched ease of use and collaborative data capabilities, we strive to ensure that every interaction leaves a positive impression. Contact centers depend on real-time, evolving information, and we support emergency responders and businesses by offering a cohesive platform for dynamic data sharing and teamwork. By harnessing the capabilities of a single platform, we empower contact centers to gather and disseminate accurate information precisely when it's needed. Our suite of applications provides all necessary tools within one cohesive system. Discover why Carbyne maintains a remarkable 100% customer retention rate. Streamline the integration of audio, video, instant messaging, third-party applications, IoT devices, and beyond, ensuring efficiency and effectiveness in every communication. This innovative approach not only enhances collaboration but also significantly improves overall service quality in contact centers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Azure Marketplace Yes 
CentralSquare Records No 
Cisco CX Cloud No 
GeoComm No 
Google No 
HindSight No 
Mark43 No 
Microsoft 365 No 
Microsoft Azure Yes 
NEC UNIVERGE No 
OnGuard No 
RapidSOS No 
Vonage Business No 

Integrations

Amazon Web Services (AWS) Yes 
Azure Marketplace No 
CentralSquare Records Yes 
Cisco CX Cloud Yes 
GeoComm Yes 
Google Yes 
HindSight Yes 
Mark43 Yes 
Microsoft 365 Yes 
Microsoft Azure No 
NEC UNIVERGE Yes 
OnGuard Yes 
RapidSOS Yes 
Vonage Business Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Microsoft

Founded

1974

Country

United States

Website

azure.microsoft.com/en-us/products/azure-modular-datacenter/

Vendor Details

Company Name

Carbyne

Country

United States

Website

carbyne.com/en/home/

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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