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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Azure Lighthouse enables efficient management across multiple customers, allowing partners to enhance their service offerings through increased automation and streamlined processes. These capabilities can be uniformly applied across various marketplace solutions, Azure services, APIs, and licensing frameworks. By leveraging cross-customer management tools, you can minimize manual operations and effectively scale customer oversight. Gain comprehensive insights into client environments directly from your own interface, thereby enhancing operational clarity. Moreover, automate onboarding and other engagement processes to make them more efficient. Customers can benefit from a unified control plane that allows them to oversee and interact with different partners while ensuring precise access controls. This approach not only simplifies management but also fosters trust through transparency and accountability in your operations. By prioritizing these elements, you can significantly improve customer satisfaction and loyalty.

Description

SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Autotask PSA No 
Azure Marketplace Yes 
Cisco Meraki No 
ConnectWise PSA No 
ConnectWise RMM No 
CrowdStrike Falcon No 
Datto RMM No 
Fortinet No 
HaloPSA No 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft Intune No 
NinjaOne No 
Okta No 
SentinelOne Singularity No 
Veeam Data Platform No 

Integrations

Autotask PSA Yes 
Azure Marketplace No 
Cisco Meraki Yes 
ConnectWise PSA Yes 
ConnectWise RMM Yes 
CrowdStrike Falcon Yes 
Datto RMM Yes 
Fortinet Yes 
HaloPSA Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft Intune Yes 
NinjaOne Yes 
Okta Yes 
SentinelOne Singularity Yes 
Veeam Data Platform Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$595/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/azure-lighthouse/

Vendor Details

Company Name

SuperIT

Founded

2025

Country

Australia

Website

superit.ai/

Product Features

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling Yes 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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