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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ayven serves as an AI-based coordinator that aids teams in streamlining their efforts by communicating with individuals who possess the necessary answers, relaying information throughout the group, verifying task completion, and adhering to scheduled plans. It operates within platforms like Slack and Microsoft Teams and integrates with various tools including Jira, Asana, Google Drive, Notion, SharePoint, YouTrack, and GitHub. Teams provide Ayven with specific outcomes, and she diligently tracks progress across individuals and systems, reaching out to those whose contributions are essential and flagging overdue tasks. When progress halts, she inquires about the obstacles; if existing solutions are found in code, documents, tickets, or prior conversations, she consults those resources prior to reaching out to team members. Any work that she cannot resolve independently can be transformed into a ticket, assigning an owner and due date after obtaining consent, and she monitors these tasks until they are marked as completed. Moreover, Ayven ensures that plans remain up-to-date over time, identifies discrepancies among systems, and directs decisions to the appropriate individuals instead of simply broadcasting every inquiry, ultimately enhancing team efficiency and collaboration. By doing so, she fosters a more organized and effective working environment for teams to thrive.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Amazon Web Services (AWS) No 
Asana Yes 
Atlassian Clover No 
GitHub Yes 
Google Drive Yes 
Jira Service Management No 
Microsoft 365 No 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) Yes 
Notion Yes 
Slack Yes 
YouTrack Yes 
monday AI work platform No 

Integrations

Jira Yes 
Amazon Web Services (AWS) Yes 
Asana No 
Atlassian Clover Yes 
GitHub No 
Google Drive No 
Jira Service Management Yes 
Microsoft 365 Yes 
Microsoft SharePoint No 
Microsoft Teams No 
Model Context Protocol (MCP) No 
Notion No 
Slack No 
YouTrack No 
monday AI work platform Yes 

Pricing Details

$179 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alknoma

Founded

2004

Country

United Kingdom

Website

www.ayven.ai/

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Alternatives

No Alternatives

Alternatives

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