Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ayven serves as an AI-based coordinator that aids teams in streamlining their efforts by communicating with individuals who possess the necessary answers, relaying information throughout the group, verifying task completion, and adhering to scheduled plans. It operates within platforms like Slack and Microsoft Teams and integrates with various tools including Jira, Asana, Google Drive, Notion, SharePoint, YouTrack, and GitHub. Teams provide Ayven with specific outcomes, and she diligently tracks progress across individuals and systems, reaching out to those whose contributions are essential and flagging overdue tasks. When progress halts, she inquires about the obstacles; if existing solutions are found in code, documents, tickets, or prior conversations, she consults those resources prior to reaching out to team members. Any work that she cannot resolve independently can be transformed into a ticket, assigning an owner and due date after obtaining consent, and she monitors these tasks until they are marked as completed. Moreover, Ayven ensures that plans remain up-to-date over time, identifies discrepancies among systems, and directs decisions to the appropriate individuals instead of simply broadcasting every inquiry, ultimately enhancing team efficiency and collaboration. By doing so, she fosters a more organized and effective working environment for teams to thrive.
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira
Yes
Amazon Web Services (AWS)
No
Asana
Yes
Atlassian Clover
No
GitHub
Yes
Google Drive
Yes
Jira Service Management
No
Microsoft 365
No
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Integrations
Jira
Yes
Amazon Web Services (AWS)
Yes
Asana
No
Atlassian Clover
Yes
GitHub
No
Google Drive
No
Jira Service Management
Yes
Microsoft 365
Yes
Microsoft SharePoint
No
Microsoft Teams
No
Pricing Details
$179 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Alknoma
Founded
2004
Country
United Kingdom
Website
www.ayven.ai/
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Product Features
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Alternatives
No Alternatives