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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Axence ConnectPro, a remote access tool and IT support tool, is designed to help with remote working and technical support. Here are a few of its key features. • Remote Access: Secure remote access to computers and servers of users for troubleshooting. • Real-time communication: Instant messaging, chat and chat rooms for quick problem resolution. • Remote monitoring: View software, hardware, and performance metrics remotely. • Unlimited sessions: Connect multiple workstations at once. • Seamless integration with Active Directory and network configuration. • User-Friendly Interface: Easy to use for both IT professionals and end users. • Remote desktop management: Supports files transfers, registry editing, process management and command execution. Axence ConnectPro is perfect for businesses looking to streamline IT support, and enhance remote working abilities.

Description

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
SolarWinds Service Desk No 
SolarWinds Web Help Desk No 

Integrations

Active Directory No 
SolarWinds Service Desk Yes 
SolarWinds Web Help Desk Yes 

Pricing Details

0 USD/Yeaer
free annual subscription to celebrate the 20th anniversary of Axence
Free Trial No 
Free Version Yes 

Pricing Details

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Axence

Founded

2005

Country

Poland

Website

axence.net/en

Vendor Details

Company Name

SolarWinds

Founded

2000

Country

United States

Website

www.solarwinds.com/remote-support-software

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback Yes 

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