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Description
Transform customer support into a seamless experience directly from your WordPress site. Every action taken on each ticket is meticulously recorded, giving you total oversight! Automate email notifications for six crucial events, such as when a new ticket is created or when a ticket receives a response. You have full authority over all text and graphics displayed. Enhance your email capabilities and event tracking through our premium add-ons. Assign tickets to the support agent with the fewest open cases to optimize workload. Utilize our smart-agent add-on for advanced ticket management and routing. Customize your ticket forms by adding unique fields, with 13 different field types available – the highest among helpdesk plugins! For even greater functionality, consider our premium custom-fields add-on. Seamlessly integrate complex logic and dynamic forms using the Gravity Forms bridge. What’s a ticket without the ability for clients to attach documents? The system supports multiple file attachments per ticket, even in the free version, ensuring all necessary information can be shared effortlessly. Additionally, this feature enhances communication and makes problem resolution quicker and more efficient.
Description
RocketRez offers a unified cloud-based ticketing and operations platform designed to help tours and attractions boost their revenue, lower expenses, and enhance the guest experience. Their suite of services includes flexible ticketing options that allow sales at the point of sale, through OTAs or resellers, or directly via a customizable web engine. RocketRez also provides tools for bundling products, conducting flash sales, cross-selling items with tickets, and employing dynamic pricing strategies to maximize revenue per ticket. The platform facilitates easy management of membership programs, retail operations in gift shops, food and beverage services, private events, and more through specialized add-on modules. Additionally, the RocketPass mobile web app enables customers to manage their experience autonomously, handling tickets and purchases on their phones while receiving special offers. Comprehensive reporting and dashboard tools offer valuable insights and data analysis across the entire operation, complemented by expert implementation, training, and support services.
API Access
Has API
API Access
Has API
Integrations
Cardknox
Groundhogg
Rezdy
Shift4
Stripe
TourOpp GO
WordPress
Integrations
Cardknox
Groundhogg
Rezdy
Shift4
Stripe
TourOpp GO
WordPress
Pricing Details
$149 per year
Free Trial
Free Version
Pricing Details
Contact Sales for Pricing Options
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Structured Markets Group
Country
Canada
Website
getawesomesupport.com
Vendor Details
Company Name
RocketRez
Founded
2011
Website
www.rocketrez.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Museum
Collections Management
Event Management
Exhibit Management
Gift Shop POS
Grant Management
Insurance Management
Membership Management
Ticketing
Revenue Management
Competitor Analysis
Dynamic Pricing
For Airlines
For Hospitality Industry
Forecasting
Inventory Control
Price Optimization
Recommendation Engine
Yield Management
Ticketing
Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management
Zoo
Animal Monitoring
Animal Records
Breeding Management
Facility Management
Feed Management
Inventory Management
Medical Records
Membership Management
Volunteer Management
