Average Ratings 0 Ratings
Average Ratings 50 Ratings
Description
Awacino delivers secure remote access to various devices and services within both home and office settings. Through its Beam out connection, it assigns a SituIP address to compatible smartphones, tablets, or computers, enabling users to access network resources at their regular addresses without the need for router port forwarding. Meanwhile, Beam in allows administrators to grant access to colleagues, guests, or IT partners via a revocable code. The service facilitates remote desktop connections utilizing VNC or RDP, SSH, and file access, and it includes client software tailored for both desktop and mobile platforms, as well as certain network devices. Furthermore, Awacino provides an API and tools designed to streamline remote workflows, including command-line agent access. This platform is specifically crafted for home users, small teams, and IT support scenarios that require regulated access to computers, servers, storage, databases, or smart-home devices across both local and remote networks. Additionally, its user-friendly interface simplifies the management of remote connections, making it a versatile solution for various access needs.
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Claude
No
Gemini
No
Pricing Details
€5 one-time
Private use is free for up to 2 slots; each extra private slot costs €5 once and does not expire. Commercial plans start with Basic at €14.99/month for 5 slots; Standard is €49.99/month and Premium is €99.99/month. Additional commercial slots cost €5/month. Annual billing is available. Agentic Beam and Automation require a commercial licence.
Free Trial
No
Free Version
Yes
Pricing Details
$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ImageNotion
Founded
2024
Country
Germany
Website
www.awacino.com
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Alternatives
No Alternatives