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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Avina is an advanced platform that leverages AI for automating revenue processes and providing signals intelligence specifically designed for B2B sales teams. It consistently gathers and enhances real-time buying indicators by analyzing anonymous website visits, which include intricate interactions such as scrolling, highlighting, and copying text, along with engagement metrics from advertisements and emails, LinkedIn activities, job transitions, updates from CRM systems, and additional sources. These signals are then scored and organized into a prioritized “Signals Inbox” to facilitate better decision-making. With an easy-to-use web SDK and seamless integrations with popular tools like HubSpot, Salesforce, Slack, Outreach, and SalesLoft, Avina constructs an automated and cohesive customer data platform that highlights the most valuable prospects and suggests optimal actions. The AI also aids in creating tailored outreach messages, generating briefs for meetings before and after they occur, synchronizing activities with CRM systems, and activating specific workflows. Implementation is quick, allowing teams to get started in under 30 minutes and witness improvements in their sales pipeline within just a week. Furthermore, the platform is supported by robust security measures, including TLS/AES encryption, role-based access controls, and comprehensive audit trails to ensure data integrity and confidentiality. Overall, Avina empowers sales teams to operate more efficiently and effectively in a competitive landscape.

Description

Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
HubSpot CRM
HubSpot Customer Platform
LinkedIn
Outreach
Salesforce Agentforce Service
Salesloft
Slack
Zendesk

Integrations

Salesforce
HubSpot CRM
HubSpot Customer Platform
LinkedIn
Outreach
Salesforce Agentforce Service
Salesloft
Slack
Zendesk

Pricing Details

$450 per month
Free Trial
Free Version

Pricing Details

$2,500 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avina

Country

United States

Website

www.avina.io

Vendor Details

Company Name

Halosight

Country

United States

Website

www.halosight.com

Product Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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Alternatives

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