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Description
The Avaya AI Virtual Agent stands out as an innovative conversational AI platform that improves customer engagement through responses that closely mimic human conversation. Utilizing state-of-the-art natural language processing, it efficiently manages queries, facilitates self-service assistance, and smoothly transitions interactions to human representatives while maintaining conversation context. Additionally, the AI supports live agents by evaluating discussions in real-time and providing pertinent recommendations and insights to boost productivity. Featuring omnichannel support, round-the-clock availability, multilingual options, sentiment analysis, and robust security measures, this solution empowers businesses to optimize their customer service processes while significantly enhancing the user experience and satisfaction. In an increasingly digital world, tools like the Avaya AI Virtual Agent are essential for meeting evolving customer expectations.
Description
Trylli AI is a next-generation AI voice calling system that replaces traditional telecalling with intelligent, human-like agents. It enables businesses to run inbound and outbound calls at scale for sales, customer support, reminders, collections, HR interviews, and renewals. Agents can be created using ready templates, chat-based setup, or advanced workflows, with flexible deployment across single or multiple numbers, shared or isolated memory, and even a Super Agent that switches context between multiple agents.
The platform integrates a knowledge base to deliver domain-specific responses, supporting raw data, FAQs, and prompts that define how agents behave. It offers multilingual support (English and Hindi to start), customizable voice options, call transfer, voicemail, and context-aware interactions.
Batch calling allows automated campaigns for lead generation, renewals, recovery, verification, and feedback, with built-in tools to handle duplicates and track outcomes. Every interaction is logged with recordings, analytics, and detailed reporting.
Powered by advanced AI models (Llama 3, Mistral, Kyutai TTS/STT) and a robust stack (Postgres, MongoDB, Redis, Neo4J), Trylli AI integrates with Twilio, Exotel, Slack, Jira, and CRMs through APIs and SDKs.
In short, Trylli AI delivers scalable, multilingual, and context-aware AI telecallers that work 24/7, handle thousands of calls simultaneously, and offer businesses an efficient, modern alternative to traditional telecalling.
API Access
Has API
API Access
Has API
Integrations
Airtable
Avaya Experience Platform
Calendly
ChatGPT
ElevenLabs
Google Calendar
Google Sheets
HubSpot CRM
Manychat
Notion
Integrations
Airtable
Avaya Experience Platform
Calendly
ChatGPT
ElevenLabs
Google Calendar
Google Sheets
HubSpot CRM
Manychat
Notion
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$49/Month - 750 Minutes
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
www.avaya.com/en/services/ai-virtual-agent/
Vendor Details
Company Name
Trylli AI
Founded
2025
Country
India
Website
trylli.ai/
