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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

Zion Call Management delivers specialized remote operational support services designed specifically for operators of self-storage facilities. Their offerings encompass professional call handling—covering inbound calls, overflow and full-time services, automated pay-by-phone options, live chat assistance, and management of past-due accounts. Additionally, they focus on reputation management by automating review requests, enhancing search engine rankings, and overseeing a business’s online visibility. They also offer tenant protection plans that safeguard stored belongings through a swift claims process, with no implementation costs for the facility owners. Furthermore, their digital marketing services include search engine optimization (SEO), targeted advertising, and conversion-driven website design, all aimed at helping storage facilities attract more tenants and optimize their operations. In addition, Zion Call Management provides smooth software integrations with prominent self-storage management systems, meticulous data maintenance, account clean-up, and ensures that accounts are kept current with local or customized phone numbers. They also prioritize payment security through PCI compliance and offer automated task management tools, such as sending reputation invites via SMS, to enhance efficiency and effectiveness in operations. This comprehensive approach not only streamlines processes but also supports self-storage facilities in achieving their business goals.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

6Storage
Cubby
SiteLink Web Edition
storEDGE
Hummingbird
Tenant
WebSelfStorage
monday AI work platform

Integrations

6Storage
Cubby
SiteLink Web Edition
storEDGE
Hummingbird
Tenant
WebSelfStorage
monday AI work platform

Pricing Details

$2.25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

Zion Call Management

Country

United States

Website

zioncallmgmt.com

Product Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Product Features

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