Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
Storage Facility Creator is a cloud-driven application tailored for self-storage management, specifically aimed at independent operators and those managing small portfolios with multiple facilities. This comprehensive platform consolidates tenant and unit information, occupancy monitoring, a detailed site map, automated rent collection, prorated move-in calculations, card payment options, autopay features, overdue payment tracking, and late fee management into a single online workspace. Facility operators have the capability to manage access codes, monitor insurance expiration dates, issue leases, e-sign documents, and engage with tenants through consent-based text and email communications. Additionally, a dedicated tenant portal allows users to check balances, make card payments, and set up autopay, while online rental processes facilitate prospective tenants in choosing available units and completing their move-in procedures. The application also offers robust reporting features, customizable team roles, comprehensive audit trails, CSV import capabilities, and supports various storage types, including vehicles, RVs, boats, parking spaces, and marinas. Ultimately, it is crafted to assist owners and managers in efficiently overseeing everyday operations at one or multiple storage facilities, enhancing both management efficiency and tenant satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Cubby
Yes
Hummingbird
Yes
QuickBooks Online
No
SendGrid
No
SiteLink Web Edition
Yes
Stripe
No
Twilio Messaging
No
WebSelfStorage
Yes
monday AI work platform
Yes
storEDGE
Yes
Integrations
Cubby
No
Hummingbird
No
QuickBooks Online
Yes
SendGrid
Yes
SiteLink Web Edition
No
Stripe
Yes
Twilio Messaging
Yes
WebSelfStorage
No
monday AI work platform
No
storEDGE
No
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
$75/facility/month
The subscription is $75 per facility per month, with unlimited users, all core features, no onboarding fee, and month-to-month billing. Online rentals are included. A 30-day trial requires no card, and the first subscription month is free.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
Storage Facility Creator
Country
United States
Website
www.storagefacilitycreator.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No