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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

Storage Facility Creator is a cloud-driven application tailored for self-storage management, specifically aimed at independent operators and those managing small portfolios with multiple facilities. This comprehensive platform consolidates tenant and unit information, occupancy monitoring, a detailed site map, automated rent collection, prorated move-in calculations, card payment options, autopay features, overdue payment tracking, and late fee management into a single online workspace. Facility operators have the capability to manage access codes, monitor insurance expiration dates, issue leases, e-sign documents, and engage with tenants through consent-based text and email communications. Additionally, a dedicated tenant portal allows users to check balances, make card payments, and set up autopay, while online rental processes facilitate prospective tenants in choosing available units and completing their move-in procedures. The application also offers robust reporting features, customizable team roles, comprehensive audit trails, CSV import capabilities, and supports various storage types, including vehicles, RVs, boats, parking spaces, and marinas. Ultimately, it is crafted to assist owners and managers in efficiently overseeing everyday operations at one or multiple storage facilities, enhancing both management efficiency and tenant satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cubby Yes 
Hummingbird Yes 
QuickBooks Online No 
SendGrid No 
SiteLink Web Edition Yes 
Stripe No 
Twilio Messaging No 
WebSelfStorage Yes 
monday AI work platform Yes 
storEDGE Yes 

Integrations

Cubby No 
Hummingbird No 
QuickBooks Online Yes 
SendGrid Yes 
SiteLink Web Edition No 
Stripe Yes 
Twilio Messaging Yes 
WebSelfStorage No 
monday AI work platform No 
storEDGE No 

Pricing Details

$2.25 per month
Free Trial No 
Free Version No 

Pricing Details

$75/facility/month
The subscription is $75 per facility per month, with unlimited users, all core features, no onboarding fee, and month-to-month billing. Online rentals are included. A 30-day trial requires no card, and the first subscription month is free.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

Storage Facility Creator

Country

United States

Website

www.storagefacilitycreator.com

Product Features

Self Storage

Customer Management No 
Deposit Tracking No 
Gate/Access Control No 
Interactive Property Map No 
Late Fee Calculation No 
Lead Management No 
Move-In / Move-Out Wizard No 
Multi-Location No 

Product Features

Self Storage

Customer Management No 
Deposit Tracking No 
Gate/Access Control No 
Interactive Property Map No 
Late Fee Calculation No 
Lead Management No 
Move-In / Move-Out Wizard No 
Multi-Location No 

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