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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

Anyone who picks up the phone can effortlessly arrange an appointment for an external estimate without the concern of overlapping schedules for the estimator or placing locations too far apart. With Smartmove, all it takes is asking the customer for their preferred date for the estimate. Your estimator will have access to all pertinent customer details, including the initial phone quote, and they will surely value the functionality of the Smartmove system just as much as you do. Those responsible for booking jobs can immediately see the existing schedule for any specific day. The platform encompasses sections for payments, inventory, materials, moving teams, agents, trip analysis, storage solutions, claims, additional stops, and continuations, among other features! SmartMove Moving & Storage Software equips moving businesses with a comprehensive, unified move management solution. Its marketing database efficiently tracks leads to ensure that customers are not contacted multiple times and that important follow-up calls are never overlooked, streamlining the entire process for maximum efficiency. Overall, Smartmove is designed to enhance operational effectiveness and improve customer satisfaction significantly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

6Storage
Cubby
Flip
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday AI work platform
storEDGE

Integrations

6Storage
Cubby
Flip
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday AI work platform
storEDGE

Pricing Details

$2.25 per month
Free Trial
Free Version

Pricing Details

$895 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

SmartMove

Website

www.esmartmove.com

Product Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Product Features

Moving

Billing & Invoicing
Claims Management
Customer Management
Dispatch Management
Employee Management
Fleet Management
International Moves
Interstate Moves
Job Management
LTL / Shared Truckload
Lead Management
Local Moves
Military / GSA Moves
Quotes / Estimates
Storage Management
Work Order Management

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Alternatives

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