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Average Ratings 1 Rating
Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
OpenUnit offers a comprehensive suite of tools designed specifically for storage operators, providing essential features such as an effective online presence, a reservation system, merchant solutions, and management software to streamline operations. By leveraging customer data, users can utilize pre-built segments like popular locations, frequently used tags, and insights into customer lifetime value to make informed decisions. The platform also allows for innovative online engagement, enabling you to custom design your online store and checkout process to align with your unique brand identity. With flexible payment options that cater to every customer preference, OpenUnit enhances in-store sales through its Point-of-Sale (POS) system. Beyond merely being management software, OpenUnit acts as a dedicated partner in your business journey. Every account comes equipped with a full suite of management tools, ensuring that you and your team are thoroughly prepared for success while fostering growth and efficiency in your operations.
API Access
Has API
No
API Access
Has API
No
Integrations
Cubby
Yes
Hummingbird
Yes
SiteLink Web Edition
Yes
WebSelfStorage
Yes
monday AI work platform
Yes
storEDGE
Yes
Integrations
Cubby
No
Hummingbird
No
SiteLink Web Edition
No
WebSelfStorage
No
monday AI work platform
No
storEDGE
No
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
2.9% + 30¢ per card transaction
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
OpenUnit
Founded
2019
Country
Canada
Website
www.openunit.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No