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Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

Kinnovis is AI-powered facility management software for self-storage operators. The platform handles the work your team does every day and the experience your customers see. Kinnovis Manager is the core product: - 24/7 online bookings through the customer-facing booking portal - Customer portal where tenants manage units, payments and access - Free website included - Interactive facility map for instant unit visibility - Automated emails with templates, merge tags and triggers - Task dashboard that alerts the right person automatically - Analytics with advanced search, filtering and shareable charts - Checkout items for one-off and recurring add-on revenue Three optional products extend the Kinnovis Manager: JaneAI - an AI chatbot handling customer enquiries 24/7. Gives quotes, recommends units and answers questions in over 10 languages. Available as an add-on or standalone. Kinnovis Access - smart access control. Door and gate hardware, a tenant mobile app and a booking-to-access flow built in. Available as an add-on or standalone. Kinnovis Connect - our public API. Thousands of integrations, full documentation and direct access for every customer. Cuts admin work by up to 70%. Real outcomes: Lättlagrat saw a 40-60% increase in leads after switching. NPSTORAGE reduced manual errors. Stefan Fischer's customers book online, get direct access and are billed automatically. AI isn't a fad here, it's in our DNA. We use it across every department, from product and engineering through to stress-testing features and crunching data. That's how the platform was built and how it keeps evolving. Every new feature is included at no extra cost. No premium tiers, no upselling. Used by operators across the UK, Europe and beyond.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

6Storage
DATEV
Facebook Ads
Google Analytics
Google Tag Manager
HubSpot CRM
HubSpot Customer Platform
Hummingbird
Intercom
LinkedIn Ads
Meta Ads
Microsoft Clarity
Sensorberg
Shoprocket
Signable
Stripe
Stripe Billing
Stripe Identity
Xero
storEDGE

Integrations

6Storage
DATEV
Facebook Ads
Google Analytics
Google Tag Manager
HubSpot CRM
HubSpot Customer Platform
Hummingbird
Intercom
LinkedIn Ads
Meta Ads
Microsoft Clarity
Sensorberg
Shoprocket
Signable
Stripe
Stripe Billing
Stripe Identity
Xero
storEDGE

Pricing Details

$2.25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

Kinnovis

Founded

2021

Country

Austria

Website

kinnovis.com

Product Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Product Features

Rental Property Management

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

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