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Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
Kinnovis is AI-powered facility management software for self-storage operators. The platform handles the work your team does every day and the experience your customers see.
Kinnovis Manager is the core product:
- 24/7 online bookings through the customer-facing booking portal
- Customer portal where tenants manage units, payments and access
- Free website included
- Interactive facility map for instant unit visibility
- Automated emails with templates, merge tags and triggers
- Task dashboard that alerts the right person automatically
- Analytics with advanced search, filtering and shareable charts
- Checkout items for one-off and recurring add-on revenue
Three optional products extend the Kinnovis Manager:
JaneAI - an AI chatbot handling customer enquiries 24/7. Gives quotes, recommends units and answers questions in over 10 languages. Available as an add-on or standalone.
Kinnovis Access - smart access control. Door and gate hardware, a tenant mobile app and a booking-to-access flow built in. Available as an add-on or standalone.
Kinnovis Connect - our public API. Thousands of integrations, full documentation and direct access for every customer. Cuts admin work by up to 70%.
Real outcomes: Lättlagrat saw a 40-60% increase in leads after switching. NPSTORAGE reduced manual errors. Stefan Fischer's customers book online, get direct access and are billed automatically.
AI isn't a fad here, it's in our DNA. We use it across every department, from product and engineering through to stress-testing features and crunching data. That's how the platform was built and how it keeps evolving. Every new feature is included at no extra cost. No premium tiers, no upselling. Used by operators across the UK, Europe and beyond.
API Access
Has API
No
API Access
Has API
No
Integrations
Cubby
Yes
DATEV
No
Google Ads
No
Google Tag Manager
No
HubSpot Customer Platform
No
Hummingbird
Yes
Instagram Ads
No
Intercom
No
LinkedIn Ads
No
Meta Ads
No
Integrations
Cubby
No
DATEV
Yes
Google Ads
Yes
Google Tag Manager
Yes
HubSpot Customer Platform
Yes
Hummingbird
No
Instagram Ads
Yes
Intercom
Yes
LinkedIn Ads
Yes
Meta Ads
Yes
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
Our pricing is calculated on the number of units you have at your facilities.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
Kinnovis
Founded
2021
Country
Austria
Website
kinnovis.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
Yes
Owner Portal
Yes
Tax Management
Yes
Tenant Management
Yes
Tenant Portal
Yes
Tenant Screening
Yes
Vacancy Tracking
Yes
Website Management
Yes
Self Storage
Customer Management
Yes
Deposit Tracking
Yes
Gate/Access Control
Yes
Interactive Property Map
Yes
Late Fee Calculation
No
Lead Management
Yes
Move-In / Move-Out Wizard
Yes
Multi-Location
Yes