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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

CyberCollect is an innovative collections management tool backed by over three decades of industry expertise. This cost-effective debt collection software offers flexibility and features such as contact management, collection history tracking, automated dialing, and the ability to generate custom letters and reports for managing overdue accounts. It effectively handles a wide range of loan products, guiding them from initial delinquency all the way through to charge-off and recovery phases. By implementing CyberCollect, businesses can significantly decrease delinquencies right from the start. Collectors can quickly enhance their productivity, allowing for efficient operations. The software also provides management with robust monitoring and reporting tools that streamline oversight of the entire collection process. CyberCollect is adaptable, making it suitable for small start-ups using a single computer as well as large commercial enterprises operating on extensive networks. Any organization looking to effectively manage and minimize delinquency rates can benefit from utilizing CyberCollect and its comprehensive features. Its versatility ensures that it meets the diverse needs of businesses across various sizes and sectors.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday AI work platform
storEDGE

Integrations

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday AI work platform
storEDGE

Pricing Details

$2.25 per month
Free Trial
Free Version

Pricing Details

$350 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

CyberCollect Software Solutions

Founded

1975

Country

United States

Website

www.cybercollect.net

Product Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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