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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

Cubby is an innovative cloud-native platform designed for self-storage management, streamlining essential software tools that operators require to effectively manage and expand their facilities. By integrating facility operations, customer communication, modern e-commerce solutions, revenue management, pricing strategies, and analytics into one cohesive system, Cubby empowers teams to automate local tasks, minimize manual labor, and enhance financial performance. The platform facilitates comprehensive facility management through features such as inventory and tenant tracking, seamless payment processing, automated billing systems, and actionable insights regarding operations and revenue generation. Additionally, it offers e-commerce and website functionalities that enable users to create conversion-optimized storefronts or seamlessly incorporate Cubby into their existing online platforms. Furthermore, Cubby's customer communication tools allow operators to manage calls, texts, emails, and VOIP from a single interface, complete with AI-driven call grading and a unified history of all interactions, ultimately improving both operational efficiency and customer satisfaction. In this way, Cubby not only simplifies management but also transforms the overall self-storage experience for both operators and customers alike.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday work management
storEDGE

Integrations

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday work management
storEDGE

Pricing Details

$2.25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

Cubby

Founded

2021

Country

United States

Website

www.cubbystorage.com

Product Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Product Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

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