Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
Cubby is an innovative cloud-native platform designed for self-storage management, streamlining essential software tools that operators require to effectively manage and expand their facilities. By integrating facility operations, customer communication, modern e-commerce solutions, revenue management, pricing strategies, and analytics into one cohesive system, Cubby empowers teams to automate local tasks, minimize manual labor, and enhance financial performance. The platform facilitates comprehensive facility management through features such as inventory and tenant tracking, seamless payment processing, automated billing systems, and actionable insights regarding operations and revenue generation. Additionally, it offers e-commerce and website functionalities that enable users to create conversion-optimized storefronts or seamlessly incorporate Cubby into their existing online platforms. Furthermore, Cubby's customer communication tools allow operators to manage calls, texts, emails, and VOIP from a single interface, complete with AI-driven call grading and a unified history of all interactions, ultimately improving both operational efficiency and customer satisfaction. In this way, Cubby not only simplifies management but also transforms the overall self-storage experience for both operators and customers alike.
API Access
Has API
No
API Access
Has API
No
Integrations
Cubby
Yes
Hummingbird
Yes
SiteLink Web Edition
Yes
WebSelfStorage
Yes
monday AI work platform
Yes
storEDGE
Yes
Integrations
Cubby
No
Hummingbird
No
SiteLink Web Edition
No
WebSelfStorage
No
monday AI work platform
No
storEDGE
No
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
Cubby
Founded
2021
Country
United States
Website
www.cubbystorage.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No