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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Gnani.ai's AI-driven virtual assistant is a powerful and adaptable solution aimed at greatly improving customer interactions while simultaneously lowering operational expenses. This platform provides a low-code/no-code interface with more than 100 pre-configured workflows, enabling organizations to launch their services in under a week. It accommodates over 40 languages, guarantees immediate responses, and achieves a remarkable 70% cut in operational costs. Thanks to its sophisticated natural language understanding (NLU) features, it can effectively manage queries with multiple intents and entities, maintaining over 90% accuracy. Additionally, the system incorporates continuous unsupervised learning, which guarantees that the virtual assistant evolves and enhances its performance over time. With such impressive capabilities, businesses can expect not only efficiency but also a significant boost in user satisfaction.

Description

SoundHound AI is an enterprise conversational AI platform that enables organizations to build, deploy, and manage voice and digital AI agents across a wide range of customer and employee interactions. Its OASYS platform is a voice-native Orchestrated Agent System designed to coordinate conversational agents, business logic, integrations, and actions from a central environment. SoundHound agents can continue processing conversations in noisy or unpredictable real-world conditions and are designed to support natural spoken interactions. The platform provides guardrails, rule-based actions, and optional human escalation so organizations can control how agents respond and what actions they are permitted to take. Businesses can deploy agents across contact centers, websites, mobile applications, physical locations, vehicles, service desks, and commerce environments from the same platform. Supported use cases include customer service, digital assistants, drive-thru ordering, employee assistance, front-desk workflows, IT support, HR support, outbound communication, and voice commerce. SoundHound also provides security controls such as PII detection and masking, tenant isolation, encryption, access management, and auditable records of agent decisions and actions. The company supports industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunications, travel, hospitality, utilities, and small businesses. SoundHound AI is intended for organizations seeking enterprise-grade conversational automation that can connect voice interactions with real operational systems and business processes.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Ameyo by Exotel Yes 
Aspect CTRM Yes 
Avaya Cloud Office Yes 
Exotel Yes 
Freshdesk Yes 
Genesys Cloud CX Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kaleyra Yes 
Knowlarity Yes 
Microsoft Dynamics 365 Yes 
Operata No 
Oracle CRM On Demand Yes 
Twilio Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Amazon Connect No 
Ameyo by Exotel No 
Aspect CTRM No 
Avaya Cloud Office No 
Exotel No 
Freshdesk No 
Genesys Cloud CX No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kaleyra No 
Knowlarity No 
Microsoft Dynamics 365 No 
Operata Yes 
Oracle CRM On Demand No 
Twilio No 
Zendesk No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

gnani.ai

Country

India

Website

www.gnani.ai/products/ai-powered-virtual-assistant/

Vendor Details

Company Name

SoundHound AI

Founded

2005

Country

United States

Website

www.soundhound.com

Product Features

Product Features

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription No 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition No 

Text to Speech

API No 
Adjust Speaking Rate / Pitch No 
Audio Optimization No 
Custom Lexicons No 
Different Voice Choices No 
Multi-Language Support No 
Synchronize Speech No 

Alternatives

Alternatives

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