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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer innovative solutions that help you achieve your objectives, surpass your goals, and establish fully automated end-to-end workflows. With our support, you can confidently scale your operations while minimizing the preparation time required for engaging new audiences and entering fresh markets. Stay ahead of the competition by swiftly adjusting to evolving market dynamics and emerging customer needs. By unifying your tools and processes, you can create a seamless digital ecosystem that enhances customer satisfaction and delivers superior outcomes. Our mission focuses on driving your business growth, optimizing your operational processes, and modernizing your technological framework for the future. Additionally, we are dedicated to ensuring that you remain agile in a rapidly changing business landscape.

Description

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Lariat Collections Platform No 
Sedric AI No 

Integrations

Lariat Collections Platform Yes 
Sedric AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Autom8 Group UK

Founded

2011

Country

United Kingdom

Website

www.autom8group.com

Vendor Details

Company Name

DialConnection

Founded

1997

Country

United States

Website

www.dialconnection.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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