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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aurigo Lumina is a sophisticated cloud platform that utilizes artificial intelligence to improve capital planning and management of construction projects, allowing users to efficiently search through, analyze, and forecast risks and results from a single, integrated interface. Acting as a smart assistant, Lumina enhances the functionality of Aurigo Masterworks by revolutionizing the methods project teams use to access, compile, and understand data, leveraging natural language processing and generative AI to provide contextual insights, concise summaries, and direct access to original documents, thereby minimizing delays due to incomplete information and enhancing overall productivity. Among its features, the platform offers Lumina GPT for seamless conversational searches of all project data, Lumina Analytics which employs machine learning for predictive insights that refine budget and scheduling accuracy by analyzing both current and past trends, as well as tools for risk management that evaluate, rank, and propose strategies to mitigate potential challenges. This comprehensive approach ensures that project teams are well-equipped to navigate complexities and make informed decisions throughout their projects.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
BambooHR No 
BitLocker No 
Cherwell HR Service Management No 
Cherwell Software No 
Confluence No 
Genesys Cloud CX No 
GitHub No 
Google Workspace No 
Ivanti Application Control No 
Jira Service Management No 
LumApps No 
Microsoft Azure No 
Microsoft Teams No 
Okta No 
Ping Identity No 
ServiceNow No 
Trello No 
Twilio No 
Zendesk No 

Integrations

Amazon Connect Yes 
BambooHR Yes 
BitLocker Yes 
Cherwell HR Service Management Yes 
Cherwell Software Yes 
Confluence Yes 
Genesys Cloud CX Yes 
GitHub Yes 
Google Workspace Yes 
Ivanti Application Control Yes 
Jira Service Management Yes 
LumApps Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
Okta Yes 
Ping Identity Yes 
ServiceNow Yes 
Trello Yes 
Twilio Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aurigo Software Technologies

Founded

2003

Country

United States

Website

www.aurigo.com

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

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