Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Growth is not always a certainty, which is precisely why we developed Atria, a comprehensive portal for managing Active Directory, Workspace, and Microsoft 365 that enables managed services providers to scale their operations more effectively. Atria equips you with the necessary tools to automate and standardize service delivery, significantly decreasing the volume of helpdesk tickets and escalations while enhancing overall operational efficiency. Whether your goal is to simplify service tickets and tasks, enhance your helpdesk capabilities, or provide customers with self-service options, Atria is the solution that can assist you, ensuring you realize tangible savings in time and resources swiftly. With two decades of expertise in the managed services field, Atria is meticulously crafted to support your business's growth. Unlike most helpdesk tools that function solely as ticketing systems, which gather information before executing tasks, or as workflow systems that merely shuffle tasks among teams, Atria uniquely focuses on optimizing the specific tasks you perform—from user provisioning to license acquisition—effectively streamlining the entire process for maximum efficiency. By leveraging Atria, you can position your business for sustained success in a competitive landscape.
Description
An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Active Directory
Yes
Microsoft 365
Yes
Microsoft Exchange
Yes
Integrations
Active Directory
No
Microsoft 365
No
Microsoft Exchange
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free & Open Source
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Atria
Founded
2018
Country
New Zealand
Website
getatria.com
Vendor Details
Company Name
ITFlow
Founded
2019
Country
United States
Website
itflow.org
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
SaaS Management
License Management
No
Onboarding
No
Renewal Management
No
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
No
Vendor Management
No
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
No
User Activity Monitoring
No
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
Yes