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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Transform the way you engage with your customers through courier services. Research indicates that 80% of clients favor communication through messaging platforms like WhatsApp, Facebook Messenger, or Twitter. Our advanced conversational platform streamlines your operations by consolidating messages from popular apps such as WhatsApp, Messenger, Instagram, and Telegram into a single interface, enhancing the shopping journey and ensuring prompt responses through automation. By connecting your primary communication channels, we provide an intelligent solution that improves service visibility and traceability for sales. This automation handles 80% of interactions typically requiring human involvement, leading to a 50% reduction in service costs and a 30% increase in sales. Additionally, we effectively convert 30% of generated marketing leads into actionable opportunities. Our chatbots, fully integrated with WhatsApp, enable you to register, automate, place orders, respond, monitor, and optimize all conversations your company conducts on the platform. This comprehensive approach not only enhances customer experience but also drives business growth significantly.

Description

Keybe Smart Chat is an advanced chat platform powered by AI that integrates conversations from various messaging channels like WhatsApp, Facebook Messenger, Instagram DMs, and web chat into one centralized hub, allowing businesses to oversee all their communication from a single interface. This system accommodates multiple human or AI "agents" to efficiently manage simultaneous conversations without losing oversight. Beyond merely showcasing messages, Smart Chat intelligently identifies and extracts crucial information such as emails, phone numbers, and indicators of sales opportunities from conversations, seamlessly inputting this data into a linked CRM or customer-data management system, which streamlines data entry and reduces the likelihood of human error. Additionally, it features sophisticated sentiment analysis capabilities that gauge customer emotions—whether positive, neutral, or negative—and offers tailored response suggestions to agents, fostering more empathetic and individualized interactions. This innovative approach not only enhances communication efficiency but also significantly improves the overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 
Bootstrap Studio Yes 
CodeStream Yes 
Cucumber Yes 
Desktop.com Yes 
Facebook Messenger No 
FastNode Yes 
FreshRSS Yes 
Google Sheets No 
HubSpot CRM No 
Instagram No 
Laminas Yes 
OpenDQ Yes 
Pop!_OS Yes 
RD Station No 
Salesforce No 
Shopify No 
VTEX No 
WooCommerce No 
X (Twitter) Yes 

Integrations

WhatsApp Yes 
Bootstrap Studio No 
CodeStream No 
Cucumber No 
Desktop.com No 
Facebook Messenger Yes 
FastNode No 
FreshRSS No 
Google Sheets Yes 
HubSpot CRM Yes 
Instagram Yes 
Laminas No 
OpenDQ No 
Pop!_OS No 
RD Station Yes 
Salesforce Yes 
Shopify Yes 
VTEX Yes 
WooCommerce Yes 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Atom

Founded

2018

Country

Panama

Website

atomchat.io

Vendor Details

Company Name

Keybe

Founded

2017

Country

United States

Website

keybe.ai/suite-sales/smart-chat/

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives