Average Ratings 1,986 Ratings
Average Ratings 0 Ratings
Description
The all-in-one IT management platform, powered by Action AI™
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
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Description
HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, BigFix provides centralized management, security, and remediation for 155M+ endpoints across on-premises, hybrid, and multi-cloud environments.
HCL BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform—enabling both IT Operations and Security teams to operate from a unified control plane.
Core Platform Capabilities
Infrastructure Security & Remediation:
- Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads
- Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix
- Enforces continuous compliance using 500,000+ out-of-the-box automations, achieving a proven >98% first-pass patch success rate
Enterprise-Scale Endpoint Management:
- Manages and secures 155M+ endpoints across nearly 100 operating system variants
- Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices
- Provides centralized visibility and control across globally distributed environments
Digital Employee Experience & Autonomous Support:
- Enhances endpoint health and employee productivity through proactive monitoring and automation
- Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction
- Reduces manual IT effort by resolving device and application issues
API Access
Has API
API Access
Has API
Integrations
ServiceNow
Acronis Cyber Protect Cloud
ChatGPT
Control D
Cynerio
Domotz
HCL BigFix Cloud Lifecycle Management
HCL BigFix Service Management
HCL MyXalytics
HCL iAutomate
Integrations
ServiceNow
Acronis Cyber Protect Cloud
ChatGPT
Control D
Cynerio
Domotz
HCL BigFix Cloud Lifecycle Management
HCL BigFix Service Management
HCL MyXalytics
HCL iAutomate
Pricing Details
30-DAY FREE TRIAL
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atera
Founded
2011
Website
www.atera.com/
Vendor Details
Company Name
HCL Software
Founded
1991
Country
India
Website
www.hcl-software.com/bigfix
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Mapping
Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
SaaS Management
License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management
Product Features
Endpoint Detection and Response (EDR)
Behavioral Analytics
Blacklisting/Whitelisting
Continuous Monitoring
Malware/Anomaly Detection
Prioritization
Remediation Management
Root Cause Analysis
Endpoint Protection
Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting
