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Description
Atendente24h is a Brazilian software-as-a-service solution that offers a round-the-clock WhatsApp chatbot, powered by the generative AI technology of Anthropic Claude, specifically designed for small to medium-sized enterprises aiming to automate customer service, scheduling, and sales without the need for a dedicated support team. Unique features include one month of free service with no credit card requirement, personalized installation by our expert team, AI training tailored to the customer’s frequently asked questions, and no binding contracts or commitments. Currently, over 1,354 businesses across Brazil are utilizing this service. Typical applications span various sectors, such as retail, healthcare, dining establishments, beauty services, driving schools, real estate, and legal practices. The company, Upar.io, is headquartered in Botafogo, Rio de Janeiro, Brazil, and operates within the realms of Chatbot, Customer Support, AI Assistance, WhatsApp Business, and Conversational AI, ensuring diverse solutions for modern business challenges. With its innovative approach, Atendente24h is revolutionizing how businesses connect with their customers.
Description
Callix is a cloud contact center solution developed in Brazil, designed to handle high-volume tasks such as sales, collections, customer support, and market research. Each concurrent license encompasses features for both inbound and outbound voice communications, including Preview, Power, and Predictive dialing (allowing up to 10 calls per agent), as well as multilevel IVR, callback queues, live monitoring with whispering and barge-in capabilities, call recording, and real-time analytics. The platform's Reverse IVR functionality can initiate as many as 5,000 calls daily per license, directing respondents to either an agent or a WhatsApp template. Furthermore, Callix provides an official Meta WhatsApp Business API service that features a shared inbox, an AI-driven chatbot, bulk messaging templates, and oversight tools. Additional features include a cloud PBX system, local caller ID capabilities, CRM integrations, an accessible REST API, and webhooks, all with data securely stored within Brazil. Licensing is offered on a concurrent basis and is billed monthly in Brazilian reais, eliminating the need for long-term commitments. Accounts can be operational within just three business hours, and the platform is currently utilized by over 800 companies, showcasing its popularity and reliability in the market. The rapid deployment and versatile features make Callix an attractive choice for businesses looking to enhance their communication strategies.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Pricing Details
$59/month
Free Trial
Yes
Free Version
No
Pricing Details
R$89/license/month
Voice starts at R$89/month per concurrent agent license, with telephony charged by usage. Discador starts at R$199/month per license, WhatsApp at R$99/month plus a one-time R$400 activation fee, and Reverse IVR at R$119/month. WhatsApp message charges from Meta may also apply. Plans are billed monthly without a long-term contract; published entry prices cover up to three licenses, with custom pricing for four or more.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Upar.io
Founded
2024
Country
Brazil
Website
atendente24h.com
Vendor Details
Company Name
Callix
Founded
2012
Country
Brazil
Website
www.callix.com.br/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Alternatives
Alternatives
No Alternatives