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features
design
support

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Write a Review

Description

Made-in-Canada VoIP solution designed for businesses with 5 or more users. Our VoIP experts will help you choose the right combination of hardware endpoints, network gear and ISP connections for your specific location. We make it easy for your company to communicate with your clients using crystal clear VoIP every single time!

Description

Avaya Cloud Office is a comprehensive cloud-based communication platform that integrates voice, video, messaging, meetings, and collaboration tools into one cohesive system. It effectively links office-based, remote, and mobile employees across various devices, enabling uninterrupted and uniform communication. With functionalities such as business phone numbers, voicemail transcription, team messaging, and document sharing, it significantly boosts productivity and teamwork. The platform also places a strong emphasis on security through encryption and connects with more than 100 business applications, like Salesforce, Office 365, and G Suite, which assists companies in optimizing their workflows and enhancing overall efficiency. This all-in-one solution is designed to adapt to the evolving needs of modern businesses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Call Coach AI No 
Chatdesk No 
Chatterbox No 
Check Point Infinity No 
Empirix No 
Gmail Yes 
Gnani Bot Builder Platform No 
HindSight No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Hudini No 
NETGEAR Insight No 
Seconize DeRisk Center No 
Soft-ex No 
Theta Lake No 
Tomato.ai No 
VinSolutions Connect CRM Yes 
Zoho CRM Yes 
eGain Cobrowse No 

Integrations

Salesforce Yes 
Call Coach AI Yes 
Chatdesk Yes 
Chatterbox Yes 
Check Point Infinity Yes 
Empirix Yes 
Gmail No 
Gnani Bot Builder Platform Yes 
HindSight Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Hudini Yes 
NETGEAR Insight Yes 
Seconize DeRisk Center Yes 
Soft-ex Yes 
Theta Lake Yes 
Tomato.ai Yes 
VinSolutions Connect CRM No 
Zoho CRM No 
eGain Cobrowse Yes 

Pricing Details

$19.90 per month
Free Trial No 
Free Version No 

Pricing Details

$19.99/user/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Atcom

Founded

2006

Country

Canada

Website

atcomsystems.ca/cloud-phones/

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/ucaas/cloud-office/

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring No 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

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