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Description

Reclaim valuable time for yourself by effortlessly transforming your articles, podcasts, courses, and books into engaging conversations tailored to your clients. Say goodbye to repetitively answering the same five questions and focus on the aspects of your work that bring you the most joy. We offer customized solutions that cater to the unique situations of your clients, ensuring that assistance reaches those who may be unable to access or afford your services. Responses are crafted in your own voice, reflecting your expertise, while also automatically tracking revenue and providing insightful analytics. Personalization is essential; we extract context from your clients' inquiries to generate individualized feedback aligned with your frameworks and style. Recognizing the significance of integrity and trust in your business, we've created a system that allows you to maintain control while integrating your personal input and feedback seamlessly. Our commitment to accuracy ensures that we only provide information that we fully trust and believe in, creating a reliable experience for you and your clients. Embrace a new level of connection with those you serve, enhancing both your professional satisfaction and client relationships.

Description

Unlike traditional IVRs that depend on fixed menus and scripted replies, Mosaicx IVAs utilize natural language understanding (NLU) to comprehend and respond to customer inquiries. This capability allows for a more dynamic interaction, enhancing the overall customer experience. With decades of expertise in advancing customer experience technology, the Mosaicx team remains dedicated to listening to client feedback and consistently refining the platform to align with user demands. Our solution offers conversational AI that is tailored not only for your customers but also for your business needs. Furthermore, Mosaicx facilitates easy access to customer experience analytics through the same interface used for application management. By leveraging generative AI, it can extract information from a variety of approved sources, including company websites, internal documents, and spreadsheets, to provide accurate answers to unforeseen queries. This ensures that the responses generated are reliable and free from unexpected surprises, fostering trust and satisfaction in every interaction. Ultimately, Mosaicx represents a shift towards a more intuitive and personalized approach to customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Astral

Country

United States

Website

tryastral.com

Vendor Details

Company Name

Mosaicx

Founded

2010

Country

United States

Website

www.mosaicx.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Conversational AI

Code-free Development No 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution No 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

IVR

Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization No 
Voice Mail Yes 

Low-Code Development

AI-Assisted Development No 
Business Process Automation Yes 
Collaborative Development No 
Data Aggregation and Publishing Yes 
Deployment Management No 
Drag & Drop No 
Integrations Management No 
Iteration Management No 
Performance Monitoring Yes 
Requirements Management No 
Templates Yes 
Visual Modeling No 
Web / Mobile App Development No 
Workflow Management Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Alternatives

Alternatives

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